I have used cosmopolitan since 2015 for air condition and furnace repair, and duct cleaning services without issue. The week of May 28th I called the call centre four times to book a service technician and recieved horrible service. Two first attempts I was told they would call me back. No one called me back. The third time I called they said someone would, again, call me back to confirm a service date. This, again, did not happen. On the third and fourth call I asked to speak to a manager and was told he would call me back to discuss my concerns with the call centre. The manager did not call me back. I had my service visit on June 1 - I was quoted $99 by the call centre and the technician charged me $200 for a 15 minute visit. The delivery - electrical tape applied to a pipe to seal a crack. All around terrible service. It is noteworthy to mention that I waited this long to write this review (my first negative review on homestars) as I hoped I would recieve a call from the manager to share my grievances to avoid posting a review. This did not happen.
- Approximate cost of services:
- $200.00