I called about mailing a fragile gift to a cousin overseas.
The clerk told me it would be nearly $700 to ship, so she recommended I try the USPS.
I thanked her and said I'd come in to have it professionally packed by Pak Mail to make sure it wouldn't get destroyed.
I went in and spoke to the same woman who packed it for $40.
I brought it to the USPS who said it was way too oversized to be shipped by them.
I went back to Pak Mail and the clerk said she'd either refund my $40 or she could repack it to try and make it smaller or in two boxes.
She said I could pick it up that afternoon or in the morning.
I told her "no rush."
I called the afternoon of the next day asking about it and the owner answered.
He said they packed it correctly and they would not refund my money or repack it unless I paid again.
I said that the clerk knew it was for the USPS since it was her suggestion and she did not pack it properly for them.
He told me I was cheap for not sending it with him (again - nearly $700).
He says there's no way he's packing it again or refunding no matter what.
He blames me and says it's packed so it won't get broken.
He won't acknowledge that the clerk suggested the USPS and didn't pack it properly for the occasion.
He was extremely rude and obnoxious and would not listen to reason or the facts of the matter.
Me: Pak Mail suggested I send it through the USPS. I asked you to professionally pack it for that purpose. I paid a lot of money for it. It was done incorrectly for the stated purpose.
Him: It's your fault. It's not our fault. You pay again or go away.
If you want to do business with someone like that, do so at your own peril. There are plenty of other places with very positive, recent reviews to choose from. Avoid this place.