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Concord Furniture Shoppe Ltd

1181 Kennedy Rd Scarborough ON M1P 2L2
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Concord Furniture Shoppe Ltd
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Review for Concord Furniture Shoppe Ltd

Average customer rating:
0 10 (1 reviews)

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5 reviews Richmond Hill, ON

Purchased Sofa set

Definitely stay away from this place! Signage of the store is actually "The Furniture Shoppe". If at all possible, stay away from this place. The initial salesman was very friendly and we were happy with the sofa set that we purchased. However, when we started to go through the paperwork, the salesman asked the floor manager a question and the manager proceeded to to yell at the salesman (all in front of us!). He continued to yell at us on the showroom floor. Even when I confronted him about it, he kept speaking to us in a very belittling fashion. We were going to walk out on the spot, though we really wanted the sofa set that we saw. We were quoted delivery in 2-3 weeks. Coming up to the 3rd week, I called the store to confirm the status on the sofa and I was transferred to the store manager, Harvey, whom continued to speak in a very harsh manner. I was then told that the sofa would not be ready for another week and was told to call back on the following week. The next week, I followed up and was then told that they had to check and see if it was ready! With a lot of complaining I finally was told that the sofa was ready to be delivered (not sure what happened in the span of 10 minutes!). When I came in to pay the outstanding balance, I told them that I wanted the sofa delivered the next day (which they previously said was possible). I was then given grief by the store manager indicating that they had to try and fit in the delivery. I told them that had they had the sofa ready when they originally promised, then there would not have been an issue. To top it all off, the store manager was SMOKING in his office (illegal!!!) and everything he said to us, made it sound that it was our fault!


The only good thing is that we have received the sofa set and are very happy with it, though the experience was the worst that I have ever had with any store in my life!

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