Concord Furniture

Furniture
200 Clarence Street ON L6X1T4
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Furniture
Concord Furniture
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35%

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Reviews by rating (past 12 months)

Reviews for Concord Furniture

Average customer rating:
3.1 10 (27 reviews)

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Private User
Private User
Private User reviews Toronto, ON
0/10

THE WORST COMPANY EVER DON'T BUY HERE

WORST EXPERIENCE EVER DO NOT BUY HERE. I BOUGHT A COUCH HERE, IT WAS A 6-8 WEEK LEAD TIME IT TOOK 14 WEEKS FOR ME TO GET IT. NORMA (DEALS WITH ALL THE ORDERS) WAS ZERO HELP, AFTER 8 WEEKS HAD PASSED SHE THEN DECIDED TO LOOK UP WHY MY COUCH WAS DELAYED. ONLY BECAUSE I ASKED HER TOO. I THEN FIND OUT THAT THEY CAN'T MATCH THE FABRIC I PICKED FROM THE SHOWROOM BOOK AND THAT MY COUCH IS A DARK GREY NOW INSTEAD OF A LIGHT GREY. THIS WAS INFURIATING. SO FINE I SETTLE THEY OFFER TO PAY FOR MY DELIVERY. DELIVERY DAY COMES THEY SAY THE DELIVER PEOPLE WILL SHOW UP FROM 2-5 PM I MISS A DAY OF WORK FOR THIS DELIVERY AND OF COURSE THEY SHOW UP AT 6:45PM SO I TOOK A DAY OFF WORK FOR NO REASON AND THE FINAL KICKER! THEY FORGOT / DIDN'T SEND THE MIDDLE SECTION OF MY COUCH SO NOW AFTER 14 WEEKS OF WAITING I HAVE TWO ENDS OF A COUCH AND NO CENTER PLEASE, PLEASE, PLEASE DO NOT BUY FROM HERE!!!!!!!

Approximate cost of services:
$2,500.00
2 of 3 people found this review helpful.
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Company Response

Dear Private User, Regardless of what you feel Concord Furniture has been voted and won the Reader's Choice Award for Best Furniture Retailer in Brampton 2016. We would like to extend our apology for any inconvenience caused but Concord Furniture relies on the Canadian Manufacture to make all special order sofas within the time frame given. Unfortunately the colour you chose could not be matched by the mill and no one was informed until it was too late. You were offered the same set in a darker colour or a full refund, you chose to go with the darker colour as long as it was delivered at no charge. The manufacture processed your order within 2 weeks and Concord delivered to your home (Grand Valley) an hour away at no charge. Now, there has been a human error made were Concord was short shipped 1 piece but this will be delivered to your home within 1 weeks time and this will also allow enough time for your new floor to be installed and the delivery people will be able to set your sectional up in place.

Private User
Private User
Private User reviews Kitchener, ON
0/10

Bought furniture

Bought furniture from Concord Furniture. Worst experience ever. Very poor quality furniture. Tried to call back store, got no customer service what so ever. Stay away from them, you will regret it.

Approximate cost of services:
$2,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
2 of 2 people found this review helpful.
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Ruby in Brampton
Ruby in Brampton
1 review Brampton, ON
0/10

Worse service plz dont waste your money

Worse service i just want to warn people dont go there..their furniture is fake i bought sofa from them they send me 2 months late now i cant even sit on it when i sit it just start slipping dancing coz stuff is so bad and its fake

Approximate cost of services:
$2,000.00
2 of 3 people found this review helpful.
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Maria Buckiewicz in Mississauga
Maria Buckiewicz in Mississauga
1 review Mississauga, ON
10/10

family room leather coaches , and a fabric chair , dinnete table

Hidden Gem, beautiful furniture, amazing prices, beautiful accessories also, Amazing service, with very pleasant sales people , you fell at home, no pressure.
Delevery on time they put everything together for me, and they were very profetional , and friendly

Approximate cost of services:
$5,000.00
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dbaidya in Brampton
dbaidya in Brampton
1 review Brampton, ON
6/10

Guest room, Living room, Family room & Dinning

We initially liked their service, John was funny & friendly but when it came to delivery, they were behind with no responses even after multiple follow up.

However, we went back 6 months later because we liked their selection and pricing. John was really nice again and we bought a sectional and mattress from them and mentioned the dining chair we bought from them 6 months ago has a little crack, they suggested to bring it back so they can fix it for us with no questions asked.

It's been almost a month and i am still waiting for my sectional.

I have had mixed dealing with them but i would definately go back, you just have to be patient with delivery.

Approximate cost of services:
$7,000.00
1 of 1 people found this review helpful.
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Consumer from Brampton
Consumer from Brampton
1 review Brampton, ON
0/10

Couch

Ordered in May 2015. End of Aug 2015 and no furniture. No returned calls until BBB got involved. Continue to get nothing but excuses. Do not buy from here! I also think the 1 positive review on here was written by the company because it contains the same spelling errors as a written statement I got from Concord!

Approximate cost of services:
$1,900.00
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Nat from Brampton
Nat from Brampton
1 review Brampton, ON
8/10

Furnished Livivingroom

There has got to be a reason they have been around since 1957!! Upon reading some of the reviews I felt compelled to write! The service, selection was unbelievable! Wish that all satisfied customers would write but it seems only the disappointed ones take the time to voice their oppinion. Proof is in the puuding, I think this retailer does an outstanding job and i think some of these other people shouild really see whats out there. Keep up the good work!!

Approximate cost of services:
$3,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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mt from Toronto
mt from Toronto
1 review Toronto, ON
0/10

sofa

Bought item in October 2014...told 3 weeks for delivery...Dec 2014 no item...given a gift for delay...told 3 more weeks...end of Jan 2015...no sofa... Requested refund told no refund unless gift given back...bad customer service...would never shop here again!

Approximate cost of services:
$1,400.00
1 of 2 people found this review helpful.
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ESS CEE from Toronto
ESS CEE from Toronto
1 review Toronto, ON
0/10

Bed MIA

To be quite honest, I can't really fathom how this establishment is up and running. Someone has to be lampooning me. Norma, while I'm sure is a sweet woman is unable to keep an order straight. My partner and I would like to sleep on a comfortable bed, in our new home instead of a chesterfield that is currently ruining our backs. I wish I saw these reviews before purchasing. As everyone else has stated, Norma doe snot answer the phone, never calls back and has absolutely no idea about the status of an order. You know, an item that I paid for with hard earned money? Supposedly Norma is this God Send who knows all, who sees all yet she is no where to be seen. Who is she? Carman Sandiago? The bed is late. Late. Nothing more or nothing less. Late. This is beyond inconveniencing and as someone who works in sales, your customer service requires some serious retraining. I will not be ordering from here again.

Approximate cost of services:
$800.00
1 of 2 people found this review helpful.
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Danny from Mississauga
Danny from Mississauga
3 reviews Mississauga, ON
2/10

Sofa, dining table, bed set

My wife and I bought a sectional sofa along with a few other items from concord. About 6 months after purchase the sofa collapsed in the middle. It was an uphill battle getting any customer service. You can leave 30 voicemails with the one they call Norma and she will not call you back. A really frustrating experience. I would recommend nobody buys anything from this company, there furniture looks nice but the quality is really poor and they will not care about you after they have your money. Its sad to see companys like this still in business.

Approximate cost of services:
$6,000.00
1 of 1 people found this review helpful.
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