Concord Furniture

200 Clarence Street ON L6X1T4
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HomeStars  >  Furniture in Brampton  >  Concord Furniture  >  extremely poor customer service and delivery
unhappy in Brampton
unhappy in Brampton
1 review Brampton, ON

extremely poor customer service and delivery

I must say that I have to add to the list of bad reviews on this site. We made a purchase of 2 items on Oct.22/16 which was delivered faster than expected on Oct.28/16 which is the only good thing I have to say in this review. The delivery people (2 guys) were super fast delivering the items into my home, 5-7 mins. There was no paper work for me to sign or anything, no time to look over the items for damage. They were gone so fast. I was told later by Norma that they use contract movers to deliver there furniture etc.
I got my flashlight out to look over the side table and server shortly after and both items were damaged. The side table had bottom shelf split and the server had several scratches, clearly from delivery in my opinion. We went right up to the store as it was still open and the sales manager said not to worry, just email Norma the photos with invoice and it would be taken care of. Well, after multiple phone calls, Dec.16/16 there is apparently a repair man coming to replace the bottom shelf to the side table and look at the server to see if it is repairable. What kind of company would deliver you damaged furniture and not replaced it asap. If you buy anything like a car, you would not pick it up with scratches and dents. Then tell you we will fix it later, no they would replace the car.

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