Compass Home Services Inc.

Heating & Air Conditioning
1885 Clements Rd, #204 Pickering ON L1W 3V4
Write a Review
Write a Review
HomeStars
Heating & Air Conditioning
Compass Home Services Inc.
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

84%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Compass Home Services Inc.

Average customer rating:
9.1 10 (23 reviews)

Sort by

Richard Newland from Ajax
Richard Newland from Ajax
1 review L1 S2 P2, ON
10/10

HVAC Installation

My experience with Compass Home Services was top notch. The salesperson was very informative and took time to explain all the options available. The installers were the best; showing up promptly, cleaning up the work site, instructing me on the system and respecting my property! I also had a tankless hot water heater installed by Compass, and again everything was top notch. I look forward to a long relationship with this company as they maintain and service the equipment.

Was this review helpful?
Company Response

Hi Richard, thank you so much for such a nice review! We appreciate you taking the time to write it. We are very pleased to hear that you are impressed with all aspects of our work. Here at Compass we take pride in ensuring our customer's satisfaction and high quality installations. We look forward to maintaining a relationship with you going forward! Thank you for choosing Compass and if you need anything at all, please do not hesitate to give us a call. - Lindsay Taylor on behalf of the Compass Team

Karen Verrelli from Whitby
Karen Verrelli from Whitby
4 reviews Whitby, ON
10/10

Trane AC -Tran Clean Effects -Trane Humidifier

We hired Compass based on reviews and research on Trane Products... Service and Installation was done within a week of contacting them. We had many questions and concerns (thanks Steve) about the humidity in our home .. All of which were handled promptly via emails and phone calls ..My Fussy husband was impressed with the installation and quality of work.very professional. Overnight our humidity went from 22 (below average) to 34! My 2 yr old who was suffering from extreme dry skin and breakouts for 3 months bc of it stopped itching and breaking out in hives/rash due to extremely dry air.
It was so pleasant and refreshing to deal with a "professional" company and trades who took pride in their job..
Thank you!

Was this review helpful?
Company Response

Hi there Karen, thank you for taking the time to give us such a great review. We are very happy to hear that you are pleased with your Trane system. It's nice to hear that you noticed a difference in your home right away and that your child felt more comfortable with the humidity adjustment. Also, we are glad to hear that you not only appreciate the product but also the installation quality. Thank you for choosing Compass and please feel free to give us a call if you need anything in the future or have any questions at all. - Lindsay Taylor on behalf of the Compass Team

Keith from Whitby
Keith from Whitby
1 review Whitby, ON
10/10

New Furnace Installation

Rick Lawson was extremely knowledgeable from start to finish and recommended a system that was more expensive than other quotes, but was clearly superior - especially the installation. Everything was delivered as specified. He sold me a trane system, which has worked well. This was a great contractor experience.

Was this review helpful?
Company Response

Hi Keith, Thank you for taking the time to write a review. We’re glad you appreciate the value of not only the Trane system, but the difference a professional installation makes. Here is hoping your future contractor experiences are just as great! Please feel free to give us a call if we can help with anything in the future. Take care. -Victoria Steenson on behalf of the Compass Team

Gary Moreau from Whitby
Gary Moreau from Whitby
1 review Whitby, ON
10/10

Central Air Conditioning

I can't be happier with this service. They were professional, knowledgeable and worked to a very high standard. When I had a problem Sheldon made sure to correct it quickly and permanently. I wish all my experiences with contractors went this well.

Was this review helpful?
Company Response

Hi Gary, We appreciate you taking the time to write a review, thank you! We know sometimes problems happened, but we always aim to get them resolved quickly. We're glad to hear you're happy with our service and had a great experience with Compass! Please feel free to give us a call if we can help with anything in the future. -Victoria Steenson on behalf of the Compass Team.

Peter Taylor from Ajax
Peter Taylor from Ajax
1 review Ajax, ON
10/10

Installed Trane Airconditioner

Compass technician did an excellent job, the work was neat and the work area was left clean, I would recommend this company to do a Furnace or Air conditioner install. Unfortunately it's been about 2 weeks and haven't been able to run it as weather hasn't warmed up enough to put it on.

Was this review helpful?
Company Response

Hi Peter, Thank you for taking the time to write a review and for the recommendation. We always aim to leave the workspace neat and tidy, so we're glad you noticed! Here is hoping for some more warm weather so you can enjoy that new Trane AC. Feel free to give us a call if we can help with anything in the future. - Victoria Steenson on behalf of the Compass Team.

Susan Hasledon from Ajax
Susan Hasledon from Ajax
3 reviews Whitby, ON
10/10

Install Trane Air Conditioner

We highly recommend Compass Home Services Inc. who recently installed our Trane Air Conditioning System. They were very prompt and efficient; not only did they do a great job, they also vastly improved the efficiency of our furnace by installing new duct work for the coil. Their work was even beyond our expectations and the personnel were courteous and left our home without a trace of mess; they even swept the work area and covered the floors and stairs with dropcloths. Their work was completed exactly on schedule.

R.B. Hasledon
Ajax

Was this review helpful?
Company Response

Thank you so much for the kind review. It is always great to hear that we've exceeded expectations, as this is something we all strive for here at Compass! Thank you for contracting us to work with you on this project, and feel free to give us a call if we can help with anything else. - Victoria Steenon on behalf of the Compass Team

bill balmbra from Pickering
bill balmbra from Pickering
2 reviews Pickering, ON
10/10

installation of new Trane furnace

Neat work, clean finish, good explanations of a suitable furnace and excellent follow-up to educated us on proper care and operation of the furnace as well as some tweeting to satisfy our requests for small alterations. follow up. During installation a new heating duct was installed. It does not properly heat the room it feeds. After several visits by company owner and rep the room is still inadequately heated or cooled.

Was this review helpful?
Company Response

Hi Bill, Thank you for taking the time to post a review for us. We’re glad that we were able to accommodate the alterations you requested and trust you’re happy overall. If we can help with anything in the future, please feel free to give us a call. Thanks again, Victoria Steenson on behalf of the Compass Team.

Robert from Pickering
Robert from Pickering
2 reviews Pickering, ON
9/10

AC Replacement

At the tail end of last summers cooling season the AC unit at my home started exhibiting signs of failure. Strange grumbling sounds from the compressor! Was it the fan or compressor? I didn't know and felt that since the unit was over twenty years old it would likely be better to replace the unit rather than pay for repairs that may only last a few years.

While shopping at Home Depot last week I came across the Compass Home Services kiosk where I meet a company representative. I explained the situation to him, discussed a few options then arranged for an estimate.

Although a tad late, Sheldon arrived at my home as planned. He assessed the the current HVAC system, took several measurements, made copious notes then showed me information pertaining to systems that were suitable for my home. After weighing the benefits of his findings I asked that a quote be left for my review. Sheldon wrote out a very detail quote that explained options for both system and financing. I didn't agree to anything during his first visit as I wanted to investigate other organizations.

Over the following few days I received and reviewed offers from a few other HVAC installers. In the end I elected to utilize Compass. The primary reason being that none of the other organizations I dealt with were as detailed in their findings as Compass Home Services. Although Compass wasn't the most economical at first, Sheldon did work with me and eventually presented a price that I felt was fair.

On the morning of the install young Jamie and his mentor (Sorry, I've forgotten his name!) arrived as anticipated. They set about covering the floors with large tarps then took a few minutes to discuss the installation with me. Once we agreed upon location of the new unit they quickly went about their work. First they removed the old system and took the parts to their van for disposal. Then each of them set about their own tasks in an efficient and effective manner. I was surprised at how much sheet metal, electrical and refrigeration work took place during the install.

Once completed I was shown how the unit functioned and what steps were necessary to keep it well maintained. Unfortunately they were unable to test the unit as the outdoor temperature would not permit operation without damage. I mentioned that I was a little concerned about this however I was reassured that all would be well come the cooling season.

I was impressed by Sheldon's professionalism and pleased with the courtesy shown by staff at Compass Home Services. They were true to their word and have delivered as promised.... almost, Sheldon, were you able to obtain a price on that cover for me?

Nice work guys

Thanks

Was this review helpful?
Company Response

Hi Robert, We appreciate you taking the time to write such a thorough review for us! It’s great to hear that you noticed our attention to detail and you had such a great experience with our team here at Compass. I understand Sheldon delivered your A/C cover and your new Trane system is keeping snug over the winter. We will see you in the spring to complete the start up! Thanks again Robert, and please feel free to give us a call if we can help with anything in the future. Victoria Steenson on behalf of the Compass Team.

Mehmood from Mehmood Khan
Mehmood from Mehmood Khan
1 review Pickering, ON
10/10

High Effeciency Furnace

Our furnace at home was 27 years old and we intended to replace this with high effeciency one. We looked around to select the best product and the installer. Finally at home doept we found Trane High Effeciency Furnace at Compass stall and discussed the project with their representative who provided each and every detial we needed to make a decision. We already had estimates from two other companies and for the same brand, capacity and scope of work, Compass was very competitive. We placed the order and project was done well in time to our entire satisfaction. Their field technicians are very experienced, knowledgable and courtious. We have no doubt to recommend Trane and Compass Home Services to other perspective clients.

Was this review helpful?
Company Response

Hi Mehmood,

We appreciate you taking the time to write a review. It’s great to hear that you chose Trane and Compass as the best product and installer for this project – thank you! We’re glad we could offer a competitive solution for you and that you’re entirely satisfied with the experienced installation and completed project. Thank you so much for recommending Trane and Compass Home Services. If we can help with anything in the future, please feel free to give us a call.

Thanks again.
Victoria Steenson
on behalf of the Compass Team

Anja from Picton
Anja from Picton
1 review Picton, ON
10/10

Furnace Installation

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Victoria came to my house and being young and informative, she made me feel comfortable because I am a first time home ownner, she took me outside and showed me where the gas line was to go. She was extremely knowledgeable. I was not uncomfortable at all, she was a very nice presence about her and did not make me feel pressured, and at no time after that if Vikki could not answer my questions, Bob the owner answered all my questions for me. Everyone was straight up and Jackie in the office was very helpful with providing information my rebates. Compasss is a great company and gave me everything straight up. Work was done extremeley well, area was all cleaned up and going with Compass saved me alot of money.

Was this review helpful?
Company Response

Hi Anja,

Thank you so much for your review and lovely comments. I enjoyed working on this project with you and I’m glad we were able to make it a comfortable and informative process. Here is to a warm home and lower heating bills for years to come! If you need any help or advice in the future, please feel free to give a us call.

Thanks again.
Victoria Steenson
on behalf of the Compass Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Compass Home Services Inc.

Serving the Durham Region and Greater Toronto Area since 2004, we're proud to offer the best in Trane heating and cooling products combined with friendly, professional and experienced service. Our no-charge installation estimate and 24/ 7 service will ensure your home comfort system offers the best in efficiency, reliability and ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Heating & Air Conditioning pros in Whitby?