I had a woodstove insert installed by Cobblestonembers a few years back and could never get proper service from this company. No one ever answers the phone when you call and they do not call back. There was winddraft all through the winter and they kept giving me explaination that did not make any sense. I finally had the chimney sweeper told me how it was installed wrong and he fixed my problem. Now the paint on my insert is peeling and I have called over a month without them returning my call. Would never recommend them and have already told friends who want to install one to never go to them.
My Reply to Cobblestonembers' response
The glass that was repaired was broken by the serviceman who finally came after several calls from me over several months. The chimney was not in the bad shape as described by Cobblestonembers and the drafts had absolutely nothing to do with the few chipped bricks on the side of the house as it was there before the stove was installed and I did not experience any draft before the installation. The serviceman tried to say that there was additional damage after installation, but could not show me any beside the preexisting ones when I asked him to point them out. The draft was related the type of chimney cap and how it was installed. My chimney sweeper had pointed this out without my telling him that I had a draft problem after he was up there to clean the chimney. In addition, I have left a few messages this summer about the paint peeling inside the woodstove insert without Cobblestonember returning my call. My phone message stated that "the paint inside my woodstove insert is peeling and I want to know it is covered by the warranty. I would appreciate a response as my previous call about a month or two ago went unanswered. I can be reached at ........". I am still waiting for a response to this last call. I hope that this message is now clear enough in writing and I fail to see what was the language barrier in this message. I stand by my rating.
- Company Response
We did address this problem, in fact we repaired glass that was damaged on the fireplace. The problem did NOT result from the installation. The chimney to which the unit was installed was in very poor condition, allowing cold air to enter the chimney cavity. Also if the homeowner wishes to share the information of the chimney sweep we will verify his comments,
There is also a difficult language barrier.