Frank W from Gasmasters was called by my contractor to repair and outside vent are from our water heater; Frank laid out very clearly the options that we needed to take to correct the safety issues raised by him. It also included bringing current installation up to code. An ballpark estimate was provided and we agreed that we will have a resolution by end of the week. The following day I received a call where I had to make a decision so the company can proceed with the reparation cost. I said that was not ready, I have not received another quote from a vendor and did not want to spend 1600 without confirming the prices. At 12:49 est, two days after his first visit, Frank left a voice message that unless we replied to him stating the repair was done, he will have the gas company shut down the gas. The message felt like a threat, either he did the job or we will be with no gas for the week-end; it was abusive and unjustified. Well, after talking with People Gas, Gastamaster were the ones shutting down the gas; I am yet to understand the "safety" issue raised since it all appear that the earlier installation was not up to code. As it turns out, my house was built in 1895, has had 3 owners, and nothing in the house meets current construction codes.
The approach by Gastmaster team was abusibve and irresponsible; taking advantage of their relationship with People Gas.