nov 11: We appear to keep travelling in circles since I am explaining the same things more than once: ..............1) regarding your claim that the table size is wrong- The diagram you have posted carries a disclaimer printed on the document that the drawing is "subject to verification on job site and adjustment to fit job conditions". You would have people believe that you had no idea about the table size you received. This is completely false. You were present at the templating, and approved the actual template size which your table was made from. You are completely right, readers do need to know "the truth".....................2) If the light over the table is off centre, This is certainly a simple item, we will be happy to take care of as a warranty item, once you have paid your bill. I will leave it in your hands to meet your obligation here...............................3) You are mistaken, the drawing does not show a "round support" for the table, that is a hanging light fixture....................4)The "third" photo verifies that the granite support is indeed correct.....................5)The direction of the grain you requested was not possible using the material we had to work with and the pieces that needed to be made from that slab................6) The plan was changed to move the winerack into the bar area, which involved a cost differential. If you are willing to pay your balance, we can review any difference from this change and apply it..................7)Classic Kitchens is completely responsible for how beautiful your kitchen looks. Why don't you post a photo showing the WHOLE kitchen for the readers?....................8) As previously mentioned, the fan is not included.................9) I'm prepared to talk to you about settling your bill, and addressing the cost adjustment for the winerack change , and doing an adjustment to the light fixture. Are you prepared to settle your balance? ..................................................................
November 4: Brent, I first want to thank you for posting those photos which confirms that your kitchen is not only beautiful, but it also matches the design which you fully agreed to.................
2) The contract is very clear about what you were to receive, and there is a note expressly stating that "items not listed are not included" It doesn't get much clearer than that........................
3) The hood we "owe" you is NOT in the contract, period. You ranted and raved until I gave in in an effort to make you stop. The fact that you haven't paid us anyways, makes this a moot point......................
4) you fully know that your countertop is designed with an offset to match the main countertop. You have known this since the first time you saw the rendering, and confirmed your acceptance of this feature the day you signed the contract. .......................
4) The seating area is designed for 4 chairs, just because you put three in and took a picture doesn't change the fact. We had a conversation about switching those clunky old chairs to new ones matching the proportion of the table, which you apparently didn't listen to..............................
5) Your pictures are proof that the granite is cut properly and not "incorrectly" as you would like people to believe.......................
6) The kitchen you received was exactly what you asked for. You indicated to all our staff that you were satisfied with the result when directly questioned repeatedly throughout the job, until it came time to pay. If anyone reading this would like to see what Brents rendering looks like, feel free to contact me and I will send you a copy that proves it matches what he received..............................
7) It is truly unfortunate that Homestars does not moderate their website. This person is attempting to cause us damage in a thinly veiled attempt to avoid payment, and Homestars has taken a "wild west", go fend for yourself approach to controlling what is said on their website despite the fact that there is much fiction in the content of certain posters.........................Classic Kitchens has won several awards for Outstanding Customer Service, and is Durham Region's leading Kitchen Renovator. We have thousands of very happy customers, and many excellent reviews which are posted on our website www.classickitchens.ca . Come in and meet us first hand and see why for many years, customers have been choosing Classic as their renovator of Choice..
Oct 2014- Brent, I was very clear in my last submission. You received exactly what the contract stated and what you only partially paid for. You, in your reasonable moments, expressed your extreme happiness at how well the job was going, and how happy you were with the outcome to ALL of our employees who will back me up on this, and to myself personally. I do not like your method of "doing business". I think its time you take the money you didn't pay us and go on a vacation to settle down, you won here, you got what you wanted. I do not wish to engage you any further on this, we will forgive the money you owe just to be done with this. Its over.............
Classic Kitchens has won several awards for Outstanding Customer Service, and is Durham Region's leading Kitchen Renovator. We have thousands of very happy customers, and many excellent reviews which are posted on our website www.classickitchens.ca . Come in and meet us first hand and see why for many years, customers have been choosing Classic as their renovator of Choice.......................................................................................
Dear Brent, I have just read your review and in your "nice" moments, you stated that you loved this kitchen and couldn't thank us enough for installing the kitchen of your dreams, thanking our installer, flooring, designers, and me personally........right up until it came time to pay. Despite the amazing kitchen we did for you, we see this as a thinly veiled effort to get a "backend discount"....... Sad........ We became aware this was going to happen right in the beginning when you ranted and raved about getting a free stainless steel hood that was clearly not listed in your contract, yet you persisted in a very unpleasant way. We finally gave in, in an effort to make you stop, and gave you a free hood which you were not entitled to. We do not, and have never included any appliances for any of our customers. We leave this to the appliance retailers....................................................... Your vicious moodswings from nice to extremely nasty is something all of us witnessed and endured throughout your project and the nastiness you displayed on a regular basis resulted in our workers not wanting to return to your home, and consequently, we had to plead with them to complete your work. I and all my employees have been subject to this, and I can easily say that dealing with you took a heroic effort to "stay the course", but amazingly, we did. We endured the verbal abuse, and your crazy mood swings until the bitter end. The last meeting with you was attended by our installer and one of our designers, at which time you told both of them you were extremely happy with the job classic kitchens had done for you in your kitchen,.........and then we received a multi page letter in the mail outlining just how unhappy you were with your new kitchen. I'm pretty sure the people reading this are smart enough to put 2 and 2 together ................................................................................................
Classic Kitchens has been a member of the National Kitchen and Bath Association for many years, and has done thousands of amazing kitchens for happy customers who are extremely pleased with selecting Classic as their kitchen renovator of choice. We are also very proud to have won awards for outstanding customer service as well! .....................................
Come in to our showroom to see our new displays, and come find out first hand why our customers love us so much! Let us show you how we can make your old kitchen into a dream space!
