Write a Review
Website
HomeStars
Duct Cleaning
City Duct Cleaning Inc.
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

76%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for City Duct Cleaning Inc.

Average customer rating:
7.8 10 (18 reviews)

Sort by

Ben in Toronto
Ben in Toronto
4 reviews Toronto, ON
10/10

Great job

These guys saved the day after another company (Company XXX) caused a big problem.

Basically, my condo building decided to hire a company to clean out all the dryer ducts in the building. The condo building got quotes from three companies. Company XXX was hired with a quote at $32 per unit. Anyways, rather than doing a proper job, they plugged the exhaust vent in my unit. (I think they tried to blow all the lint out the dryer exhaust hole but, in reality, the blowing just caused the lint to plug the exhaust hole.) All I can say is that your building should beware of going with the lowest quote.

Anyways, Company XXX wouldn't respond to my calls. I found City Duct Cleaning because they described the exact problem I was having on its website (the dryer exhaust was now going into my washroom because, since the exhaust hole out of the building was plugged, it had nowhere else to go but into my washroom). My building hired City Duct Cleaning and they fixed my problem.

0 of 1 people found this review helpful.
Was this review helpful?
Sean in Toronto
Sean in Toronto
1 review Toronto, ON
2/10

Duct Cleaning

We requested quotes from several Duct Cleaning Services on Homestars, while most emailed back only City Duct Cleaning called. I found that most would be several weeks before they could schedule a convenient day but City was available the following week. The lady on the phone - Danielle - was pleasant and helpful. The day before they were to arrive, Danielle called to confirm and I asked to ensure they would protect the carpet where the vacuum host would travel in the house and that all the vents would be covered during the cleaning. She noted they normally do not put down anything for the vacuum but was request this. She did confirm they would be covering the vents during the cleaning. The day of the cleaning, the technician arrived as scheduled (I was out, my wife was home). Apparently he started setting up outside before even coming to the door to confirm he was at the right place. He did put down some mats for the vacuum (good) and covered all the vent (good) but only used newspaper with duct tape to cover the cold air returns and did not realize there was one in the basement. I came home as he was finishing. When removing the newspaper/tape on the cold air returns, some of the paint came off. I let the technician know that he really should be using painters tape. After he left, I asked my wife if he had follow the proper procedure of keeping the all vents covered while cleaning one. She noted he would go to a vent, remove the cover, clean the vent and then move on to the next one without replacing the cover. When I inspected the vents, we found dirt and dust around them, resulting in us having to clean the entire house. We called the company twice to express our concern and both times were told the owner would call us back. It has been several weeks and they still have not called us back. Not a customer service focus! Now we realize they were available as others have learned they lack this focus and we will not make the same mistake again. It appears their focus is on getting paid.

Was this review helpful?
BStewart in Toronto
BStewart in Toronto
1 review Toronto, ON
10/10

Condo unit duct cleaning PROs!

Courteous, Meticulous. John & Glenn explained everything ahead; what important for owner to know. Safety and interconnections of systems. Efficient, excellent, no mess. Very pleased. Danielle coord appts for 3 units well. Recommend without reservation for condo units/apts.

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thank you so much for the kind words.
Glenn and I have always strived to provide the best duct cleaning service we can.

Let your friends and colleagues know if they are in need of a duct cleaning for their house or condo we will take care of them in an orderly fashion.

Again thanks for the kind words.

John H
CDC

Irene C. in Toronto
Irene C. in Toronto
1 review Toronto, ON
10/10

Duct Cleaning

If you're looking for reliable, sound, pleasant professionals for your duct cleaning in your home or condo, I highly recommend John and Glen of City Duct Cleaning Inc. Business partners and general managers of this company, they arrived today to clean the ducts and fans of my condo in which I've resided for 3 years. My dryer lint trap was plugged and the dryer fan wasn't connected properly - my only clue was, it took longer to dry clothes - especially towels - than normal. Both John and Glen spent 1 1/2 hours ensuring everything was done properly explaining the process when they completed. Next duct cleaning? Probably in 2 years. Would I recommend John, Glen and City Duct Cleaning -- absolutely! My newly restored peace of mind is worth it. Thanks Gents !!

Was this review helpful?
Company Response

Thank you so much for the kind words Irene. It was a pleasure for us as well working with you on Tuesday. Remember to let your friends know of the dangers of not cleaning the dryer ducts on a regular basis.

If we can be of any further assistance for any duct cleaning needs please do not hesitate to call me.

Thanks again

John H

Laura Robertson in Oakville
Laura Robertson in Oakville
2 reviews Oakville, ON
10/10

Very Hard Worker

I have had City Duct twice to my home and both time Allan came to complete the work. Allan is a very dedicated and hard worker and did the job in a professional and thorough manner. The first time I had City Duct was due to a blocked dryer vent on the third floor of my house. This did not stop Allan from climbing up and clearing out the problem. Afterwards I saved $$$ in electricity because my dryer worked so much better. The second time I had Allan was in December 2015 and it was for a general vent cleaning. I would not hesitate to recommend this company!

Was this review helpful?
Company Response

We appreciate the kind words about Allan and our services.

Thank you so much

mattJ in Toronto
mattJ in Toronto
1 review Toronto, ON
1/10

Residential Duct Cleaning

We referred to City Duct cleaning by our condo office. Everything started well. They gave us a $25 coupon right away as part of a November promotion, so that was a nice start. The guys were polite, introduced themselves and got right to work. However they didn't cover the vents, which presumably is step one. Dust and crap blew out of two of them, one in our bedroom and another right above my desk, sending dust right across the room. I called the office to complain, and as I was doing that the guys started covering the vents. Liz (or Lisa, I forget) agreed this was unacceptable, and offered my a 10% discount or a free deodorizing spray for the ducts, but at first refused to honor the original $25 coupon as well. She asked the owner and called back and ultimately agreed to let me keep that and I took the discount. They cleaned as best they could with a shop vac, finished, left, I turned the furnace back on, and dust and crap blew out of the ducts again, all over my computer, desk, and out of other vents in the unit. The vents have continued to do this, my wife and I are stuffed up and sneezing, and I am calling a second company to come and do it properly.

Was this review helpful?
Cathy C in Agincourt
Cathy C in Agincourt
1 review Pickering, ON
10/10

Duct Cleaning

I called City Duct Cleaning to have my ducts cleaned. It had been a while since I had this done and I have two dogs. I knew when I woke up last week feeling totally stuff up that something needed to be done soon. Liza was very helpful and arranged for job to be within the week. Alan and Matt showed up today and were very efficient & amazing job of cleaning ducts. They even called me down to see how much dog hair had accumulated in the return air duct. They did a deodorizer/sanitizer treatment as well which kills any germs which may be left behind. I could feel the increase of airflow almost immediately after having the job done. I had a new furnace installed in the spring but there must have been a lot of dust/hair blocking the airflow because it was amazing how much more flow there was. The price was very reasonable for the amount of work they did. I would definitely recommend them to all my family, friends and neighbors.

Was this review helpful?
Company Response

I am happy that you were satisfied with Matt and Allan. It makes us feel good when a job is done well and to the customers satisfaction.

Thank you

John H

Hugh MacIntosh from Toronto
Hugh MacIntosh from Toronto
1 review Toronto, ON
10/10

Laundry/Bathroom Exhaust Fan Motors

I used the services of this company in late 2010 after having had my condo renovated. I needed to have all of the heating/cooling/exhaust duct work cleaned. Lisa provided me with with all of the information as well as a price to have the work completed. Very efficient pleasant professional and helpful. The technicians who conducted the work were very professional neat organized and clean workers. More recently I was having trouble with my exhaust fans. Lisa once again provided me with options and prices and had Glenn contact me. He arrived to assess my concerns and to make a determination. He returned the next day to complete the work. I am most pleased with their work ethics on both occasions and certainly would not hesitate for a moment to use them again. And to recommend them if I know of anyone who is requiring such services.

Was this review helpful?
Company Response

Thank you for the kind words. It was a pleasure for us as well.

Regards

John H

Ava and Chris from Toronto
Ava and Chris from Toronto
5 reviews Toronto, ON
10/10

Duct Cleaning

We had a fire in our home and we could still smell the scent of something burnt even after the clean-up. Our insurance company hired City Duct to clean the air ducts.

Allan and Rob did a great job! I am so thankful for their detailed work and attention to detail. They found the shortest route from outside to the furnace room whereas other companies just came through the front door. They even cleaned on top of the ducts that supplied the air to the room where the fire took place! What a difference!

Over the years, I've had other companies clean our air ducts; but Allan and Rob were by far the best because they took pride in their work and doing a good job. Keep up the good work!

My family can breath again - THANK YOU!

Was this review helpful?
Company Response

I am happy Rob and Allen went above and beyond a regular air duct cleaning and took care of the dust and dirt on top of the ductwork as well.

Thanks

John H

Jovial from Toronto
Jovial from Toronto
1 review Toronto, ON
10/10

Air Duct Cleaning

My new home is a condo townhouse, and I contacted several companies only to be told that they could not provide me the service because my case needed portable cleaning equipment that they didn't have. City Duct Cleaning came to my rescue! They brought in both portable and truck-mount equipment and it turned out truck-mount could be used! I am so happy with they considerate service, and it's punctual, efficient. John and Austin did a fantastic job! Thank you!

Was this review helpful?
Company Response

being in business for as long as we have we made sure that we have the proper portable and truck mount equipment to take care of anybody's air duct cleaning needs.

thanks for the kind words

John H

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about City Duct Cleaning Inc.

Specializing in the HVAC and Air Duct cleaning industry in the Greater Toronto Area.

CATEGORIES
Duct Cleaning and Insulation
WEBSITE
http://www.cityductcleaning.com
YEAR ESTABLISHED
0
NUMBER OF EMPLOYEES
0
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.