Best responsiveness, service and professionalism ever!
WOW... we got hit with the wind storm last Friday night and several of our shingles blew away. No sooner had a placed a call that it got answered and a representative immediately forwarded my dire situation into the Service Department. You can just imagine the overwhelming number of calls into Chouinard Bros Roofing that night and the next day. Argh!
The short of it is... we got a personal call from another representative who was completely empathic to my plight and a promise that any repair would be looked after asap. It happened... a crew came out to undertake the repairs and they were quick, professional and completely cleaned up after themselves. They took before and after photo's and let us know every step of the way what they were up to.
I can't praise the entire staff enough on how great they all were in dealing with us!!!
- Approximate cost of services:
- $0.00
- Company Response
Hi BruOne, thank you very much for sharing your experience. You are correct that we received a lot of calls after the wind storm and did our very best to respond to all of them as quickly as we could. We understood that everyone needed their roofs repaired as soon as it was possible but it was important to maintain our high quality standards at the same time. I am very glad that you got to experience the very best of Chouinard Bros. and hope you will contact us again for any future roofing needs.