My Wife and I were very happy with the service we received from the staff at the Chesterfield Shop (Kennedy location). From our knowledgeable (and patient with us!) salesperson Robert, to the delivery staff we couldn't have been happier. Their product selection was high quality in construction, and the motorized options are cheaper than we found at competitors. Unfortunately for us, we have a challenging configuration in our basement and the product we bought, and had them deliver and assemble, didn't work from a functional layout perspective. Sometimes, even with measurements it can be hard to tell how a room will function. Their customer service representative Diana was very professional to deal with, and they were able to quickly facilitate the return. We were referred to the Chesterfield Shop by a friend who was a customer, and now we will happily return as customers and recommend them to our friends.