Purchased a fabric sectional sofa from The Chesterfield Shop. Asked the sales person what dimensions they needed to ensure that the couch would fit. They said as long as you have a regular sized doorway then there wouldn't be any problems. Waited 9 weeks for delivery only to find out that the larger piece of the sectional could not be taken out of the elevator. Our hallway is by no means narrow. Called our salesperson and got no sympathy. We were told our options were to get the sectional cut for a $500 or to get store credit and pick out a new couch. This was the one and only couch we liked across all Toronto furniture stores and at The Chesterfield Shop. This is ridiculous and obvious cash grab! The salesperson was clearly just after the money and didn't care about customer service. waiting to hear back from head office now to see what can be done.
On the other hand, delivery guys were very pleasant and professional. They showed up on time.