I'd like to thank Sid for his honest (and in our experience, completely accurate) review. We too had the gross misfortune to work with Charlie Brown and his wife on what was to be extensive renovation work on our home. If you look at Charlie Brown's portfolio as they invite you to do in their disingenuous response to Sid, you won't see any photos of our place. That's because after they got all their money out of the project (the rest was hard costs), they announced to us that they no longer would work here and they left with the job about 40% done. In fact, we had to hire another crew to fix the mess that had been made. According to the other contractors the list of deficiencies was enormous: the electricals had been done incorrectly and in fact constituted a fire hazard, plumbing was installed incorrectly and represented a flooding hazard, all wall surfaces were not level, even the taping plastering had to be redone because it was buckling and bubbling. Ultimately, just about everything had to be removed and fixed. It should be noted that Charlie was also trying to get away with not removing the 30 year old insulation and once the walls were removed after he left us in the lurch, we discovered that he had still left old mould infested insulation in the walls (clearly a health hazard).
However, Brown & Brown were very, very good at one thing. In fact, we would give them a perfect '10' for questionable billing as well as demanding payment and collecting money before the work is done. The Browns aggressively insisted that we cough up the entire amount owing with only 10% holdback. In other words, they wanted 90% of the payment for the job before the wall tiles had been bought and installed, the floor bought and laid, or before the room had been painted, the vanity installed, the shower door ordered and installed, the toilet purchased and hooked up or the lights as well. We were shocked to discover that we had been invoiced for $600 to remove a few nails and that the 10% holdback had been calculated on the last progress payment as opposed to the whole job which is standard procedure.
Given their history, we are certain that Mr. and Mrs. Brown will try and act like teflon and blame us for their professional shortcomings as they did with Sid. Can it really be a coincidence that there are two reviews in short order that are so damning?