I will never use this contractor in the future. Mario's service is well below average and attention to detail and customer service is seriously lacking. He took none of his garbage away , nor did he leave a cleaned up work area , inside or outside. He didn't cement the foundation block where he put a hole through for the new ac lines. Instead of putting a properly sized patio stone to accommodate the new and larger system ($5) he pushed gravel under the new unit to level it. Unbelievable. I asked him to come back to troubleshoot the furnace because it wasn't giving out the same heat as the older one , and he wanted to charge me a service call fee $119. I told him I would do a chargeback on visa unless he attended to my legitimate complaint. His response to this was that he was going to call the city of Toronto on me to challenge other work on the premises that he felt needed to be inspected. Again. Unbelievable. He received well over $10,000 from work at my home and yet he persisted in carrying out his business in this manner. A lawsuit against the general contractor on site is pending and Mario of Cervol is going to testify against me. Find someone else.
- Company Response
This installation was completed in April 2016 and Peter has now (November 2016) posted this review in response to a lawsuit from his General Contractor due to non payment. I was asked to support the other contractors' claim against Peter due to the many issues arising from this project. Some of the issues I had were directly related to plumbing; as Peter is the owner of Plumbers Direct, and installed the plumbing himself on this project. It was my understanding that he failed to follow the necessary building code, especially related to plumbing. Our installation for Peter was completed fully and to code, as per the scope of work in our agreement. I returned to Peter's home on May 10th 2016, AT NO COST, since Peter had concerns with the performance of the new furnace. The system was performing properly, as I explained to Peter multiple times that his new furnace, which is a multi-stage unit, functions differently than his old unit, which was a single-stage furnace. Peter's review is erroneous and misleading, and is not reflective of the level of professional service that Cervol provides to its customers.