We were very excited to choose a lovely accent tile for our shower at Centura. The clerk we dealt with was going to call the company to see if we could order only a certain number and get back to us. We were told they could, so asked to put the order through. My husband called them twice to double-check and both times they said the order went in. Flash forward two weeks and we get a call that we never gave them a credit card number so the order hadn't been put through (our reno was to begin in 2 weeks). So, we ordered right away. Flash forward another two weeks. Turns out they can't get the accent tile as they're completely out of stock and unavailable for 6 weeks. So now we have to choose a tile that is available today for our accent so it's ready for the start of the reno tomorrow because they took 4 bloody weeks to tell us they couldn't even get the tile. And if I can't find a tile I like, my bathroom reno will now be in limbo as it's the only shower in the house. To say I'm mad is an understatement. I will never order tile from this company again.
- Approximate cost of services:
- $800.00
- Company Response
Hello Jennifer
We are concerned to hear your experience at Centura was not a pleasant one. We would like to ask if you could provide us with more information. Please email us at centura@centura.ca We take customer service very seriously and as such we strongly suggest with all customer service related issues, if there is a problem please ask to speak to a Manager. In most cases it can be dealt with very quickly. We value all our customers and strive to provide a positive customer experience. Again, please email us.