Carson Dunlop & Associates Home Inspection

Hi Tyler,

After a careful review of your situation, we have discovered a number of issues - some within our control and an equal number outside of our control - NRCan experienced a number of issues with their mailbot - (the only method for all Service Organizations to submit homeowner files) - for almost a 1 month time period. This inability to send and receive files caused huge implications on our clients and ourselves.
As you are aware by now, your situation has been rectified to your full satisfaction. Most importantly, you have received your grants. Thanks again for your patience and we will apply what we have learned from your situation to our business so we do not incurr future client situations like yours.
Regards, David Kitchen GM 416-964-9415 ext 230

Hi Jim in Thornhill - thanks for your note. In the abscence of knowing your address and home information in detail, my repsonse is somewhat limited but I will address what apepars to be a combination of a few things. Evaluation time - typically we allocate 90 minutes for a pre-retrofit and 45 minutes for a post-retrofit evaluation(actual time in the home) - some are longer and some are shorter - there are a ton of variables affecting time spent in a house. We actually schedule a longer time period in our scheduling system to allow for things like traffic, unforseen issues etc....The garage - we are required to follow the NRCan protocol(NRCan has a very strict set of guidelines for all advisors in terms of what they can and cannot do) and as such we do not model garages since they are unheated spaces. But, we do model the wall that is shared with the house if it is an attached wall. If it was in fact an attached wall and if there were any problems with the attached wall such as poor insulation or the potential for exhaust gases to enter the house, these items would be noted in the report. Inspection of your upgrades - Again, following what we are directed to do by NRCan, the advisors role is to confirm that the upgrades are done. NRCan specifically directs advisors not to offer or engage in "inspection" or "assessment" of the work. In conclusion, I am not sure we missed anything with your evaluation except perhaps a note about the garage wall if it met the conditions as described above. If you would like us to review your house, confirm the facts and update your report we would be happy to do that at no charge. You can reach me any time at 416-964-9415 ext 230. Thank you - David Kitchen GM/COO Carson Dunlop & Associates Ltd.

Hi Nicholas in Willowdale. Thanks for your great feedback on Stefan. Glad to hear he was helpful in targeting your renovations which in turn allowed you to get you the best possible grant eligibility scenairo.I'll be sure and pass this on to Stefan.
David Kitchen GM/COO Carson Dunlop & Associates Ltd 416-964-9415 ext 230

Hi Patrick in GTA East - thanks for what is a glowing account of your experience with Darren! If I may, I agree with you that Darren is one of our most professional, thorough and exceptional ecoENERGY advisors. I will be sure to pass on your comments to Darren. What a nice way to head into the weekend for us - thanks very much.
David Kitchen 416-964-9415 ext 230.

Hi Wing Hang in Scarborough - Very sorry to hear about your concerns. After investigating the situation I discovered that our advisor did not include the furnace in his reccomendation. This situation was subsequently corrected and we submitted a manual request to NRCan for your furnace grant money. You did not slip through the cracks. Rather, we dropped the ball in terms of providing you with full,timely and detailed communication about the manual process and the long lead times with NRCan for processing. We have used this very isolated occurrance as a learning tool - we have had less than 1/10th of 1% of all files fall into this processing category since we began doing ecoENERGY evaluations. It was good to speak with you today and we will monitor your file with NRCan and provide you with regular updates. Thanks for bringing this to my attention.
David Kitchen GM 416-964-9415 ext 230

Hi Daniela F - thanks for your note about Dan Santin, our ecoENERGY advisor. Great hear that you feel it was a good experience and performed in a thorough and professional manner by Dan. Thanks as well for the great reccomendation!
David Kitchen416-964-9415 ext 230

Hi Kerry in Toronto - thank you so much for your glowing comments about Sam and the rest of the ecoENERGY Team at Carson Dunlop. This means a lot to Sam and the team as your remarks serve to make them feel great about the effort and care they invest in their work each day. It looks as though the ecoENERGY program and our service worked perfectly for you. I will make sure to share your comments with everyone -thanks again for taking the time to do this - it is very much appreciated by all of us.
David Kitchen, GM/COO Carson Dunlop 416-964-9415 ext 230

Hi Steve in South Eastern Ontario - what a great testimonial from you about the service you have received from our team - thanks very much! We aim to be the most well informed group we can about the ecoENERGY program as it helps set us apart from our competition - as you know, it can be a complex and confusing program for a homeowner to sort through -that's why we really try and make things easy for our clients. Anyway, best of luck with your upgrades and we'll wait for your call to come back and complete the follow up visit.
Regards, David Kitchen, GM/COO 416-964-9415 ext 230

Hi Brian,

Thanks so much for your note about your recent ecoENERGY evaluation with Pat - glad you thought it went so well! Pat is exactly as you described - it shows through to all of her clients. We'll be sure to let her know that you wrote a review for her/us! I hope your renovations go smoothly and we'll see you for your post-retrofit evaluation sometime in the New Year.
Regards, David Kitchen GM/COO 416-964-9415 ext 230

Hi Charmaine in the Beach....Great to hear about your energy evaluation with Darren! Glad it went so well. Darren has been doing a fantastic job for our clients and for us - he is knowledgable and professional as you noted in your review. Good luck with your upgrades and we'll see you for your post-retrofit evaluation sometime in the months ahead.
Regards, David Kitchen GM, Carson Dunlop 416-964-9415 ext 230