Dear Cathy eco in Toronto - I was really pleased to read your review about your ecoENERGY home evaluation with us - it sounds as though Rob (your advisor) went the "extra mile" for you in terms of the information and service that he provided. Like you state in your note to us, we feel that our years of home inspection experience and the quality of our advisors help to set us far apart from others in the ecoENERGY program. I'll be sure to share your comments with our team!
David Kitchen
416-964-9415 ext 230
dkitchen@carsondunlop.com

Dear Central Real Estate Broker,

Thanks for your kind words about our people and our company. We always aim to exceed our client's expectations - notwithstanding some obvious limitations to our work that you point out(snow covered roofs or issues covered behind unblemished walls). A key part of our value proposition is that we are there for you for as long as you own your house - offering free and friendly advice on everything from typical problems that may crop up, renovation questions and general maintenance questions. Please call me directly if you have any futher questions.

Regards,

David Kitchen
GM/COO
Carson Dunlop & Associates Ltd
416-964-9415 ext 230

Hi Milton in Mississauga,

We are very pleased to hear about your positive experience with our new ecoENERGY evaluation service! We have had an incredible response to the program as homeowners look for ways to save on their energy costs, reduce their energy consumption and take advantage of $1000's in government rebates for renovation and upgrade work. Please contact us if you require more information. Good luck with your upgrades.

Thanks!

David Kitchen
GM/COO
Carson Dunlop & Associates Ltd
416-964-9415 ext 230

Hi Nelson in Ancaster,

Thanks very much for taking the time to convey your impressions of your recent inspection experience with us. We ask all of our insepctors to take their time with their clients and to explain often complicated items in easy to understand terms. I am very pleased to see that your inspector met and exceeded your expectations. Again, we appreciate your comments and your business.

Regards,

David Kitchen
GM/COO
Carson Dunlop & Associates Ltd
416-964-9415 ext 230

Hello William in Mississauga,

Thanks for your strong and succinct referal for Stuart. We are really pleased that his level of service, knowledge and professionalism made such an impression with you. Thanks for making us aware of your experience with our company and Stuart in particular.
David Kitchen GM/COO 416-964-9415 ext 230

Hi Ed in Davis Village,

Thanks very much for your comments. We certainly appreciate your kind words - we aim to deliver the best overall inspection experience to all of our clients - during and after their inspection. As you note, our home owners association offers many ongoing benefits to our clients - glad to see that you are taking advantage of the insurance program.

Thanks Again,

David Kitchen
GM/COO
Carson Dunlop & Associates Ltd
416-964-9415 ext 230

Hi Dan in T-Hill,

Thank you very much for your kind words! We certainly appreciate your business and I am glad that we have exceeded your expectations. As you mention, we are here to answer any questions that you may have about your home for as long as you own your home!

Thanks!

David Kitchen
GM/COO
Carson Dunlop
416-964-9415 ext 230

Hi Memme,

Thanks for providing your feedback on your inspection experience with us. We have identified the critical importance of having our inspectors access a roof whenever it is possbile and safe to do so. You are right - customers expect full service from us and we need to ensure we delvier on that expectation. Please contact me directly if you wish to discuss this further. Otherwise, please be assured that we have made recent changes to our inspection protocol as it relates to us getting onto as many roofs as we can.

Kind regards,

David Kitchen
GM/COO
416-964-4915 ext 230

Hello Bob in Toronto,

You mention two great points in your note to us - the powerful advantage that a pre-listing home inspection can give the seller and the great inspection work that Walter performs. Like all businesses, we rely on the skills and abilities of our people - and Walter is one of the best at delivering often complex technical information in an easy to understand manner. He makes everyone feel good about their experience with him - looks like he acheived those objectives with you!

Thanks very much - I'll pass on your great comments to Walter.

David Kitchen
GM/COO
Carson Dunlop
416-964-9415 ext 230

Hello TOmom,

Sorry to hear of your experience with our Company. I can assure you it is not representative of how we conduct ourselves. Clearly though, we missed your expectations and we would like to talk to you about where things went wrong in your opinion. Please contact me directly to review your concerns with me.

Thank you,

David Kitchen
GM/COO
Carson Dunlop
416-964-9415 ext 230