I had an inspection done by Carson Dunlop on a home I purchased in August. I found Hal to be professional and helpful in clarifying the points in the report. Recently, I had an issue where it was discovered that the hot water tank venting was too close to an exposed wall and this had to be corrected due to safety reasons. When I contacted Carson Dunlop to inquire why this had not been covered in the inspection report they were quick not to make excuses and promptly offered to pay to have the needed work done. in an age where customer service seems to have gone by the wayside, they went above my expectations to make things right,
- Approximate cost of services:
- $300.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Tom from Toronto. Thank you so much for taking the time to write about your experience with Hal. We take our client's satisfaction very seriously. We are glad you were happy with our response and approach to resolution. We hope to work with you again in the future. Enjoy your new home. Charlotte Dove, Carson Dunlop