Carroll replaced our roof about 15 years ago. We've had them back twice since then over that time to repair tiles that came off the roof. Now we are told that the roof over the dormer has to be ripped off and replaced because ice damming has occurred (damaging our ceilings), because there wasn't the proper underlay put down by Carroll when they did the roof initially. This stand to cost us about $2,000. We called them and they said they no longer do roofing, even though our shingles are still under warranty and we still have several packages of extra shingles we paid them for originally. That's really bad service. We'll never use them again or recommend them for anything!