Carrocel

Furniture Refinish & Repair
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Reviews for Carrocel

Average customer rating:
9.9 10 (55 reviews)

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Private User
Private User
Private User reviews Toronto, ON
10/10

Latest purchase: dining room chairs

Carrocel is simply the best — quality, service, craftsmanship, and care — and I agree with others who say that it’s a difficult place to leave! It’s also the first place I would go for any style of furniture.
Joe has an excellent team, Pedro is a craftsman, and Lindsay is an artist with fabric and design. Excellent in every way!

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Company Response

Thank you for choosing Carrocel! We love to have you in the showroom!
New chair models coming in 2018, stay tuned!

Joeseph in Vancouver
Joeseph in Vancouver
4 reviews Vancouver, BC
10/10

Table

We bought a dining room table. It is beautiful and big. The top is a glass and the rest is wood.
They had a large selection but we chose this because it had the glass on top so we didn't have to worry about the kids scratching it while they eat. Check them out, products they have are good and reasonable peoce

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Company Response

Thank you for the review Joseph, we hope you enjoy the table!

Kard in Toronto
Kard in Toronto
4 reviews Toronto, ON
10/10

Dining Room Table Repair

Found this company on Home Stars and then was able to visit their store. Spoke to Pedro who took me back to meet John who would do the work on our table. John explained everything that needed to be done. After receiving a quote, I arranged for a pickup expecting not to see our table for a few weeks. I was very surprised to receive a call 4 days later asking when Carrocell could return our table--the repair only took 3 days! Victor, once he brought the table into the house, showed what was done and when he put in all 3 sleeves, the table no longer sagged in the middle. Highly recommend this company--professional, knowledgeable, caring and courteous. I will definitely use them again!

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Company Response

Thank you for the review Kard. We hope you enjoy the table for many years to come. If you ever need any assistance please give us a call!

Debbie from Toronto
Debbie from Toronto
1 review Toronto, ON
10/10

Chair reupholstery

Just received delivery of my reupholstered club chairs. Carrocel offered a huge range of fabrics from which to choose and they did an amazing job. Quality of workmanship and service were both excellent.

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Company Response

Thank you for the review Debbie, we certainly have a large selection of fabrics! We are thrilled to hear your positive feedback with our services. Hope you enjoy the revived club chairs!

Karen from Toronto
Karen from Toronto
3 reviews Toronto, ON
10/10

Dining room table repair

My husband and I bought a custom dining room table from Carrocel over 20 years ago. It is still a beautiful piece of furniture after many years of heavy usage -- we use this table every day, not just for company. Carrocel replaced the pedestals a couple of years ago. When we recently experienced an unexpected problem with one of the new pedestals, the guys from Carrocel fixed it with same day service at no extra charge. They did a beautiful job and everyone we dealt with was friendly, helpful and polite. I highly recommend this company. They do beautiful work and stand behind their products. And they treat their customers very well.

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Company Response

Hello Karen, thank you for the review. We are glad to hear everything went well. If you ever require our services again please let us know how we can help!

Joan in Leaside
Joan in Leaside
15 reviews Toronto, ON
10/10

Restoration of dining room set and kitchen table

Our mahogany dining room set (pedestal table, 2-piece china cabinet, sideboard) had been well-used by my family during the past 30 years (and by another family for decades before that). The glossy surfaces were full of scratches, dings, and at least one long, deep gouge. A table leg had been broken and reattached long ago. Since we were moving to a new home, we were debating whether we should restore this set or just buy a new one. Well...I'm so thrilled we decided on the former. Carrocel did an incredible job and they did it in the time frame we agreed upon. The entire set with it's now-satin finish looks brand-new. It is simply remarkable -- I almost didn't recognize it. The icing on the cake was the professional, friendly service we received from my initial phone call and visit to the showroom, to the day the restored set was delivered to my new home. Everyone we dealt with -- from Joe to Cameron to Maya to Lindsay to Butch and Lucas and the other man who helped deliver the set (I'm sorry I can't recall his name right now), was wonderful. Exceptional customer service and fine workmanship seems so rare today, but that's what Carrocel provides. (By the way, I also had them refinish an old maple kitchen table that my father-in-law made decades ago, and they made it look beautiful, as well.) What more can I say? They are simply wonderful.

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Company Response

Hello Joan, thank you for the review. We are thrilled to hear about your positive experience with us at Carrocel. Hope you enjoy your beautiful dining room table this holiday season!

Anne-Margaret Welton in North york
Anne-Margaret Welton in North york
8 reviews Toronto, ON
10/10

Great Room Media Centre antique conversion, Hallway D-Buffet and Bubble Glass Breakfront

Lost my review 2x now. Media centre conversion Loved!!!! works beautifully in my husband's great room, Bubble Glass Breakfront that I was looking for forever was just sitting there in their showroom, so we tried it on for size and it stayed!!! The same for the D-cabinet for our hallway. Loved the service, loved the conversion of antique to media centre - great workmanship, great owners and staff, and we love the try it out first and see if we love it system - no strings attached. It takes the worry out of a possible wrong choice. Thanks Carrocel!

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Company Response

Hello Anne Margaret, thank you for the review. We are glad the new pieces worked out for you. Should you ever be in the market for something new we just opened our new showroom in Toronto to better serve you! Thank you for your business.

Soroush from Richmond Hill
Soroush from Richmond Hill
10 reviews Richmond Hill, ON
10/10

Best Collection of Antiques

I am very satisfied with what I have purchased from these guys. The best and most complete collections of antiques. Their products are not damaged and are very well cared for.

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Company Response

Hello Soroush, thank you for the review. We just opened a new showroom in the Toronto area. If you are ever looking to see more beautiful things our new place showcases more unique pieces than ever before. We hope to see you again!

Vena from Toronto
Vena from Toronto
3 reviews Toronto, ON
10/10

Dining Room Suite

My new dining room suite was just delivered before Christmas and it was absolutely beautiful. Excellent experience, very knowledgeable and accomodating. Delivery and setup was amazing. I had a little issue and I had service done on Christmas Eve, who could ask for anything more!! Would highly recommend!!!!

2 of 2 people found this review helpful.
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Company Response

Hello Vena, thank you for the review. We are thrilled to hear about your positive experience with the Carrocel team. Hope you enjoy the dining set this holiday season!

Leah in Toronto
Leah in Toronto
7 reviews Toronto, ON
10/10

custom dining room table and chairs

We had Carrocel Restorations build a custom dining room table and chairs for us this past month and are beyond happy with the results. We had seen a style we liked in a magazine and were thrilled that Carrocel was able to recreate a similar look with both the woodwork of the table and upholstery of the chairs. We are working with an interior designer and she was likewise very happy with the end result. Have bought pieces from Carrocel in the past but this was the first time we commissioned them to do custom work for us. The customer service is terrific- they are quick to answer emails and their delivery service is reliable. We have been very happy dealing with them and would not hesitate to recommend them to friends and family. I am sure we will use them again!

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Company Response

Hello Leah thank you for the review. Custom dining tables and custom dining chairs are our specialty here at Carrocel. We are thrilled to hear about your positive experience with our custom products. Should you need any assistance we have opened a new location in the Toronto area to better serve you. Thank you for your business and hope you enjoy the dining set this holiday season!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Carrocel

At Carrocel, we treat the restoration of wood furniture as an art involving many operations performed by hand. From the stripping process right through to the final finish, we painstakingly assure that every step is performed with the utmost care and uncompromised craftsmanship. As many as 25 individual steps go into the finishing of each piece. When you choose Carrocel, not only will we help you find the furniture that fits you, but we protect you with a comprehensive guarantee on all our furniture and work.

We do sales and restoration of antiques and fine furniture. We also do upholstery. Custom designs, built ins, Media cabinets, Home Theater furniture and prop rentals.

CATEGORIES
Furniture Refinish & Repair, Furniture, and Furniture Designers & Custom Builders
PRODUCTS
Custom Furniture, Built ins, Dining Tables & Sets, Living Room Chairs, Dining Chairs, Parlor Chairs, Accent Chairs, Armoires, Dressers, Bedroom Sets, Sideboard, Buffets, Curio & China Cabinets, Commodes, End Tables, Drum Tables, Console Tables, Demi-Lune Tables, Chandeliers, Lamps, Mirrors, Custom Dining Tables
SERVICES
Sales and restoration of antiques and fine furniture. We also do upholstery. Custom designs, built ins, Media cabinets, Home Theatre furniture and prop rentals.
BRANDS
Henkel Harris, Jonathan Charles, Widdicomb, Kittinger, Imperial Furniture, Baker Furniture, Drexel, Henredon, John Richards, Ralph Lauren.
STYLES
Art Deco, Traditional, Contemporary, Modern, French, French Country, American, English, Rococo, Louis XVI, Regency, Empire, Italian, Tudor, Chippendale, Federal, Neoclassic,
SPECIALITIES
Dining sets, Unique statement pieces and Custom furniture.
WEBSITE
http://www.carrocel.com
YEAR ESTABLISHED
1983
NUMBER OF EMPLOYEES
9
RETURN POLICY
If you are not satisfied with the piece, we will continue to make efforts until you are.
PAYMENT METHOD
We Accept VISA, MasterCard, or Cheques
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
We stand behind our products and will do everything we can until satisfied
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.