Carpet Villa Limited

Carpet & Rug Retailers
1170 Sheppard Ave W, Units 28-31Unit Toronto ON M3K 2B5
Write a Review
Write a Review
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

85%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Carpet Villa Limited

Average customer rating:
9.1 10 (17 reviews)

Sort by

Chris K. in
Chris K. in
2 reviews Toronto, ON
10/10

Amazing service and product

Carpet Villa Limited came highly recommended and lived up to their stellar reputation. Both Jonathan and Mathew were extremely pleasant, knowledgeable and helpful in guiding me through choosing the right product to suit my needs, a home visit for measuring, and preparing me for the technicalities of the installation. Their level of customer service went above and beyond what was expected. I had a large and difficult job to complete on the upper level of my home and they handled all of the challenges easily. Eric‘s installation was spectacular, with great attention to detail and a spotless cleanup. My home has been transformed with their beautiful and luxurious carpet! I will definitely be using them again when I am ready for new carpet in my basement. From start to finish, the process was seamless!

Was this review helpful?
Company Response

Thank you very much for the amazing review and we are ecstatic that you are so happy with your flooring choice and it was a pleasure to help you out with your process to beautify your house. As we say to clients it is not like grocery shopping you don't do it every day so we strive to make it as seamless as possible. Enjoy your flooring and we are excited to beautify your basement and stairs next.

Diego in Toronto
Diego in Toronto
1 review Toronto, ON
9/10

Carpeting a downtown jr one bedroom condo apt

We needed to carpet this jr one bedroom apt before putting on the market for sale. Matthew came immediately to take the measurements and within 3 days the work was done. The apt was sold in two days above the asking price and .... at the same time we have acquired a new friend with Matthew. He is so friendly and readily available to help you with everything that a household needs. We were so impressed that we have asked Matthew to help us renovate our own condo.

Was this review helpful?
Company Response

I'm glad that you loved your carpeting choice and it was great that you could finally sell your condo once you covered up the old parquet flooring. We look forward to helping with any project you can throw our way.

NK
NK
4 reviews Toronto, ON
10/10

New Carpet

Buying a new house has many unknowns. In many cases you end up spending more than you had anticipated. This happened to us which forced us to re-consider how we were going to furnish the new home. In our case it became very simple. The only areas we could afford to add new furniture was the living room since we had no furniture, an old office desk and a couple of beds for the kids all had to be discarded. The wife’s dream of a new bedroom set continues to be a dream. Unfortunately, when we moved in the carpeting was in very bad shape needing to be the first priority to be tackled. We decided that we look for a low-cost carpet solution which allowed us to furnish the living room.

After visiting six different carpet outlets you get the sense of what you can and cannot afford. Our visit to Carpet Villa stood out. We were greeted by Matthew and his friendly-hairy-assistant Skeeter. As with any purchase you want to buy quality for the lowest price possible. Matthew assured us that we were going to get quality without paying brand-name prices. What distinguishes Matthew is his ability to listen and understand what you are looking for. Matthew treats you as if he has known you for many years. He provided an excellent quote as he assured us during our initial visit.

The installation of the carpet was excellent and the look of the carpet turned out better than we had anticipated. Matthew’s selection of the under pad another very important component provided wonderfully comfortable cushioning. We are very pleased with the outcome.

Since most carpet buyers visit multiple stores to better understand their options we suggest that you include Carpet Villa as one of them.

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

I'm so glad that you guys love your new carpet and the pad has a memory foam in it so you will never pack it down, therefore increasing the amount of years you will enjoy the carpeting and allowing us out to save for your furniture. I'm glad you found us and you are now part of our flooring family.

Hope to see you soon, and Skeeter will always love an ear scrub if your in the area.

OREN from Toronto
OREN from Toronto
7 reviews Toronto, ON

First Review

10/10

Commercial Flooring Installation

I've used Carpet Villa for both residential and most recently a commercial project. The Ber's always help to find the right products for the application (carpet, laminate, vinyl, hardwood, underpads, and probably more) and the installers worked hard and got the job done as quick as possible. Will use again. No problems. Good guys.

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thank you so much for the praise, your last commercial project was a bit more challenging with the different floors and the almost 100 year old house converted to an office but it looks great.

I hope you settle in your new office and you find it more prosperous there.

g.l.patterson
g.l.patterson
5 reviews Markham, ON
10/10

Great Service and product

Matthew was very helpful and did everything to make sure we would be happy and we are!!. The Carpet installers were excellent and we are very satisfied with a job well done. Thank you

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

I'm so glad that you are happy with our service; it is what we strive for. Enjoy your new flooring and I hope that you guys get years of happiness and joy out if it!

Private User
Private User
Private User reviews Toronto, ON
10/10

Selection and installation of new wool carpet

The people at Carpet Villa are extremely helpful and go out of there way to help you find the perfect carpet to meet your taste and budget. I specifically wanted a natural greenguard certified wool carpet, and they helped me find the perfect one within my price range, had it ordered immediately, and installed perfectly. Their install person is a perfectionist. Needless to say I'm extremely happy with the service and the product. Thank you carpet villa and specifically Jonathan for all your help. - Amy

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

I am glad you really adore what you have selected; and I'm sure you and your family will enjoy it for years to come.

Thank you for joining our flooring family!

John from Toronto
John from Toronto
1 review Toronto, ON
10/10

Rg/Carpet Sale

Great service and nice people. Jonathan and Matthew go above and beyond to satisfy the customer. I recommend them without reservation for any flooring needs you could possibly have in the GTA.

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thank you for the great review; we are glad that we were able to easily help you find exactly what you were looking for.

Enjoy and use you rug in good health and happiness.

Deborah
Deborah
2 reviews Toronto, ON
7/10

laminate instalation

We live in a condo. Had to replace some carpet with either engineered wood, to match the existing, or pick a less expensive alternative, laminate. Carpet Villa did the job while we were away - arrived home to a done job - cleaned up & everything.

1 of 1 people found this review helpful.
Was this review helpful?
Leslie
Leslie
2 reviews Toronto, ON
1/10

Hardwood Floors

These people are all about volume and not quality. I had to have them back at our house twice for the chunky and worn hardwood they installed. I am now spring cleaning and also realized that they moved our furniture back over the other worn and chunky hardwood that they tried to cover up. BIG BIG fail on Carpet Villa. Buyer beware.

You never contacted us or came back to fix it as it is still broken. Please see my texts to one of the owners of the company as he just keeps giving me the run-around. This what happens to good family businesses that are run by the kids.

1 of 2 people found this review helpful.
Was this review helpful?
Company Response

Unfortunately we were un-aware of this situation but sometimes wood can 'blossom' with humidity or it could have been damaged otherwise as it's a natural product. I'm sorry that you feel that way about Carpet Villa and we would have liked hearing directly from you on that situation as we do NOT manufacture of the wood and we take pride in our service and quality of workmanship. However you have not included that we have been back to you place a few times to replace some boards and the custom stained stair nosing that was damaged by third party and we did NOT charge you any extra. As for the wood it was used from the exact same shipment in the owner of Carpet Villa's personal house and he does not have a problem.

Meiko from Toronto
Meiko from Toronto
1 review North York, ON
10/10

wall to wall carpet and installation

They were referred by a contractor who was working to upgrade the main and second floor (3 bedroom and the hall way) of my rental space. The flooring of the second floor needed serious replacement fast and low budget. I visited their showroom, picked the carpet and got an estimate for the materials and installation, they came to measure in 2 days and installed less than a week time. The work process was very efficient and got excellent work value for the cost. The floor installation quality is my contractor who is very meticulous in everything approved as "Good workmanship". They are also very pleasant and friendly people. I had very tight budget, but, now it looks like 200% upgraded. Thank you Carpet Villa, much appreciated!

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Meiko we are so glad that we could transform your place to a beautiful rental property you will be proud to show. I know that you will rent with ease now.

Thank you so much for taking your time in writing this review we appreciate all customer feedback.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Carpet Villa Limited

Family run sales/ service for residential/ commercial Carpet, wood flooring installation and re-finishing, laminates, area rugs. . .
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Carpet & Rug Retailers pros in Downsview?