I was looking for an eco-friendly carpet cleaning company to clean/restore a wool rug that has been sitting in my garage neglected for years. I contacted a number of local companies and was most impressed with the reply from Carpet Cleaning Factory. Despite a poor review on Homestars I took a chance. I am so glad I did as it was a stress free experience. My rug was picked-up and delivered all within the time indicated and the price was as stated and I think very reasonable. Mary was friendly, helpful and efficient. If you are looking for this type of service I would not hesitate to recommend Carpet Cleaning Factory.