I contacted HomeStars to find a reputable company to clean the interior ducts and vents inside my home. I got a prompt response from Capps Duct Cleaning Service by email and then by phone to book an appointment. When Robert came to my home yesterday, he was professional, friendly, efficient, and took time to explain the process to me and how this cleaning benefits our home's air quality, which promotes good health. Our townhouse is 2 levels with a finished basement. He was finished in 1.15 hours. When he showed me the dirt that was extracted, I was blown away.
Robert was also kind enough to show me that our furnace was very dirty and the unfinished upstairs laundry room dryer vent also needed to be cleaned so that if we decide to install a laundry unit in there, it will perform more efficiently.
Robert also made an extra effort to check that everything was in working order with our furnace, no gas leaks and that our humidifier filter was excessively dirty and needed to be changed. He had one on hand inside his truck and it was replaced. Excellent customer service and I didn't feel like I was being upsold on anything, but he wanted me to know the issues going on inside our home. If I didn't want him to address it at that time, I was free to say no, but of course, I said yes because we just moved into our lovely home in July, 2021 and I wanted to make sure that we take good care of it from the inside out.
In my opinion, this was money well spent and I would gladly use Capps again two years from now when this process needs to be repeated. Know that you will not be disappointed with Robert's professionalism and dedication to what he does to improve the air quality of your home not to forget this process also improves the efficiency of your furnace/air conditioner.
- Company Response
Hi we are so happy you wrote this review for us. Thank you very much and all the best. Regards Mike