Thanks you for your comment.
We always treasure repeat customers. They are the reasons why we can survive for 26 years in this ever competitive business environment. Sorry that we did not explain well to you why we could not take your job.
Let me refresh an e-mail that you sent to us on March 21 2016. You wrote “ You've had more than a week to get back to me. I will be digging out my old receipts and will leave an official review on homestars...You think I'm playing? Fuck..” The “F” word had completely destroyed our business relationship and pushed us away from you. Your frustration might have started by our late reply. We apologized for it but we did reply to your original e-mail and asked for the dimensions of the new top on March 8 2016. We were basically waiting for more information from you to provide a quote after that.
All staffs in our company dedicated to do their best to serve our customers well. However, we are all human and we are not perfect. We need certain level of understanding and respect from our value customers to keep up good business relationships with each other. It also needs efforts and mutual respect from both parties to run and complete smooth projects. Our team cannot function well under threat and disrespect. We understood that It would not be a good ending even if we took your job under this kind of pressure from you. It was the best interest for both of us to stop conversation in order to avoid further relationship damages.
We also thank you for coming back to us even with such a low rating on our services in previous job. We wish you had told us the caulking issue right after the installation so that we could have rectified it right away. It was hurtful to let us know after so long and through a review in the public. Anyway, a lesson has been learnt. We will keep improving our service and we had paid the price of not serving you.
Wish you all the best for your new project.
Victor and staffs