The worst experience I have ever had with any company. As we have a baby we received a commitment that the job will be done in one day. We also needed to raise some windows and had a brick guy scheduled to come same day. My wife Took a baby out that day, brick guy came and the installation team... did not show up that day!!!! I had to Take few windows out myself so that he can do his work and slept with the windows window cover in plastic. The office also could not tell when they will show up! After heated conversation they finally found the crew to do it next day. As per job being done in one day ... they showed up without front door and trims!!! Had to come back again and then again to fully finish the job. We received a ridicioulus discount for it which was a joke. The quality of installation was horrible... there was not enough spray foam in the windows and there were holes which I asked them to fill. They said they will. I did not trust it and took the trimes out to check it and what it I find? Holes! Had to buy foam myself as well as silicone which was poorly done too and fix it myself as I no longer wanted the installers to touch anything. They used 8 inches level to install a 9 feet window or front door, both installed crooked!
- Approximate cost of services:
- $12,000.00
- Company Response
Dear costumer. We apologise for your experience so far. It was not our intention to cause any discomfort for you or your family. We understand the difficulties of caring for a small baby. Unfortunately the situation like the one you had happen was out of our control. Even though we did the best we could to resolve this situation, we understand it was still not the most pleasant experience. We always work on improving our service, and we really feel awful when something like your situation occurs. We are willing to do everything in our hands to correct this wrong and leave on a good note.
We hope you find this message well. Our kindest regards to your family.