Second stage instalation I ordered only 3 windows. Install day. They brought my washroom window with no matched color. The window is grey and handle is white.( see picture) And they brought too big window for my basement window. Other window I ordered frosted window but they brought clear window. How I am happy with this company! Anyway the installer had to come again. Do you think They brought matched colored window next time? NO THEY ARE NOT! They brought no matched color window again so I complained about they ruined my schedules. I was very busy for renovation.
So they suggested me 10% discount. I accepted. Anyway. They came 3 times for finish installing my washroom window what a not professional!
Now the issue is that 4 month later they are asking me pay the money they gave me 10% discount. What they are saying they were hold back 10% for finishing job.
My English is not so good. I think they gonna blame my English soon!
Do not believe 5 star reviews! They asked me write good review for $100 gift card.
See how poor their job(see picture)
I strongly not recommend this company!
So I am so tired~
What a horrible experience I have all this year with only 3 windows!!!
Runaway from this company!!!
- Approximate cost of services:
- $2,160.00
- Company Response
Sorry to hear about your experience but please reach out to our Consumer Care department at 1-866-807-8064 for them to try and help you out.