Update: We are definitely not a competitor just customers who want the driveway issues addressed. Ironic that C Valley responds here but not to numerous emails, phonecalls and letters clearly stating the issue with warnings we would put a bad review on Homestars and contact BBB. Our neighbour had adjoining driveway done and has same issues -- ignored. I am sure that service was better in the past as yes 30 years means something, but something must have changed. We are not using our real names here for privacy reasons but we have the contract as proof we are legit. C Valley, don't criticize Homestars many consumers rely on it as we do.
Original review:
Sorry to say that any of the reviews stating 10/10 are likely fraudulent. Based on our experience anything above 0 is too generous.
There are many cracks and fissures in the new asphalt resulting in weed growth sprouting through the driveway .
Our driveway is wavy and uneven likely due to improper foundation under the asphalt.
Our side door is rendered useless in the winter months due to freezing and rising of the asphalt which blocks the door.
This all happened within 6 months of the job.
We have made numerous attempts to contact by phone, email and mail. No response whatsoever. Nobody picks up the phone, voicemail only.
The workmanship was still under warranty period but C Valley refused to honour it by not returning calls, emails or letters.
We contacted the salesman/foreman and he said he is no longer employed with C Valley. He was our direct contact. Our past experience with him was problematic as it took a lot of contact attempts and a lengthy multi-month delay before the job under signed contract was performed.
Atrocious job, despicable customer service. Next step reporting to Better Business Bureau and as many many bad reviews on social media.
Note that C Valley has a lot of geo-targeted popup and banner ads on websites when we browse. It angers us to see those ads knowing what we got. Ignore and block these ads.
Recommendations: Avoid this company. Take your money to someone that deserves it.
- Approximate cost of services:
- $2,000.00
- Company Response
This is definitely the words of a competitor. Who ever uses this site as a reference for contractors should think again, Go out there and see the work for yourself, ask others/neighbors/friends that have used their services. Companies that have been in business for over 30 years UNDER the same name surely have not gotten there by ripping off others.