Annual furnace cleaning & maintenance check
The service technician failed to close a valve. This meant that every time the furnace turned on gas was blown into my house. I was out of the house for a few hours after the service call concluded and came home to the very strong smell of gas when I opened my front door. I called Button's and they could not advise on whether it was safe to stay inside the house or not. I ran through the house and opened all the windows and then decided to wait outside for the service technician. He arrived within the hour and confirmed it was their fault. When I called Button's to complain, the manager I spoke to argued with me that the house "was not full of gas". WRONG thing to say. I decided then and there to end my service contract with Button's.
- Approximate cost of services:
- $130.00
- Company Response
Hi Frances,
We have reached our to you on several occasions to better understand your concerns for something that happened over a year ago with no response. After investigating this internally we have concluded we did, in fact, leave a very small leak by not closing a very small test port on your gas valve. It was also determined it was a very minute quantity and certainly not dangerous. While this is not something we like to hear about ever, it was remedied immediately when brought to our attention. We are sorry to see you go if still deem it appropriate to take your business elsewhere after many years of service. We continue to make ourselves open to further discussion in hopes of finding a way to make things right for you. I encourage you to contact me directly and can be reached at 905 424-0507
Regards,
Todd Button