Button's Heating Inc.

Todd Button came to our rescue today! We had previously called an air conditioning company due to our a/c-furnace leaking water, other than it leaking water the A/C was working fine, the technician came, he was here for less than 10 minutes, he unclogged the hose, charged us $170 and left, moments after he left I turned the thermostat down 1 degree to get it to kick in and nothing happened, I went down to the laundry room and noticed the breaker had tripped on the electrical panel and the furnace was flashing an error code - I called this company back the technician had just got back to the shop and he said it must be our circuit board, they said they would send someone back, another technician came back later that day, I could hear him talking to the first technician on the phone, asking about drying off the circuit board, and asking about wiring for the circuit board, he eventually told me that he couldn’t help me, that we needed a new circuit board and that it wasn’t going to be cheap! He said he would give the part # of our circuit board to the office in the morning to see if they could even get the part, he said it might be a special order! I called in the morning to find out what was happening and the customer service rep. who answered the phone was very rude, she said someone would call me back and that everyone was in the same position as I was waiting for service, I said this is a different situation because I have had 2 of their technicians out to our house and we were in a worse situation than we were before we called...I didn’t hear back from anyone and it was close to 2pm, I sent the company an email indicating I was going to take to social media to warn others of my experience with them and only after I sent them this email did I hear back from them. The manager called me, i explained that I thought it was odd that the 1st technician suggested it was the circuit board, and that our air conditioning had been working before his technician arrived at our house, it was only the leaking that was the problem and now we have no air conditioning at all! He said it must have happened after he left! Very odd! He said someone would call me with the price for installation of a new circuit board, someone called me moments later and said it would be $800.00 including tax for the installation of a new circuit board and that it should actually be $1000.00, but that they would take off the $170 we paid initially, very long story short (too late) my niece posted a call for assistance on her local chat group, a bunch of people recommended Buttons Heating, and very shortly thereafter, Todd Button reached out to her to see if he could help me.....within minutes of her putting out the call for help for me, I was speaking with Todd Button, he was on his way home, Friday afternoon and all and I explained our situation, he said he could be at our home within the hour!!!!! AMAZING!!!! Todd arrived, got to work, not long after he said, okay, I think you’re good, I asked him what he meant, he said the wiring to the circuit board was done incorrectly, he said although the previous company may have meant well, the wiring was not connected properly and that he was surprised it didn’t blow our fuse as well. Todd made sure both the air conditioning and heat were working again and in addition to saving us $800.00, he gave us some helpful tips on extending the life of our air and furnace! The cost was beyond fair to say the least ! !! We are so grateful and appreciative, there really are some truly good people who genuinely want to help others! Thank you again Todd! Going forward, Buttons will be our go to without a doubt!!! Truly unbelievable!