Update (Nov 23rd) :
I was contacted by Button's Heating, who apologized and refunded me for the appointment. Even good companies have bad days and I'm pleased they quickly stepped up and dealt with my complaint. I'd give them a second chance if/when I have another HVAC issue.
Original Review (Nov 22nd) :
I had a vent in my house which didn't have air coming out when the furnace was on. I called Button's to come have a look and fix it for me.
The guy that came took a quick look upstairs at the vent, then a quick look downstairs at the run going to the vent. Apparently having a camera to instead the pipe is not standard equipment. I was then quoted several options to fix it such as replacing the whole pipe run to the room or installing a whole separate heating unit into the upstairs.
I was completely unsatisfied with the amount of investigating done on my problem, so after this appointment I did my own investigation. Using a flashlight and my wife's blush compact as a mirror to look down the pipe from the troublesome vent, I was surprised, and angry, to see that there was a pipe disconnect just a few feet down the line. I can't believe that someone in the HVAC field couldn't take the time to quickly look down the pipe. If I can McGyver I'd expect someone I'm paying to be able to do it too.
I ended up getting a handy family member to fix it, and received a refund from Button's.
- Approximate cost of services:
- $150.00
- Company Response
We stand strong that mistakes unfortunately do happen, we are human. It really is all about how you handle them that makes the difference. We are not perfect but we care and want to treat our customers exactly how we would like to be treated, with honesty and integrity with everything we do. Malcolm, we truly appreciate that you would give us another opportunity to serve you better the next time you need HVAC service. Sincerely, The Button's TEAM