From the first phone call, Rick at Burlington Energy Systems and his team were first class. Professional, courteous, informative, and they even caught a mistake on a quote from another Lennox dealer that would have cost me a $500.00 rebate that Lennox is offering. They even had the Lennox representative confirm that they were correct.
They were very price competitive and fair.
They arrived early and immediately laid out "the Red Carpet" - a series of red coloured pads that protected all of the walking surfaces in my home to prevent damage.
They quickly removed the existing equipment and corrected issues with the old installation so they wouldn't become a problem going forward.
Jan and Chris were very pleasant and they answered all the questions I had. By looking at the detail in their installation and how neat and clean it is, it was instantly obvious that they take great pride in their work. True craftsmen.
Once the job was completed, they walked me through the operation of the equipment, and even programmed my thermostat for maximum efficiency.
Their attention to detail was amazing. They made sure every line, wire pipe, etc. was tied down to prevent vibration noise and left the job cleaner than it was when they walked in.
Lucille in their office emailed me the OPA rebate form, ready for my signature and I was able to give it to Jan to bring back to their office so it can be processed quickly.
Once I had all my questions answered, they were able to install the whole system the next day!
If I could give them more than 10 stars, I would have. Thank you.