Brothers Plumbing Ltd

Plumbing
Toronto ON M6N 2Y8
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Plumbing
Brothers Plumbing Ltd
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66%

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Reviews for Brothers Plumbing Ltd

Average customer rating:
8.1 10 (202 reviews)

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Private User
Private User
Private User reviews Toronto, ON
2/10

Replace faucet

I got ripped off by Brothrrs plumbing Ltd
They charged me $450 to replace faucet
Job only last less than 25 min. I call their office to ask why is it $450, he didn't have a justified answer
So I recommend not to used this service look elsewhere. Brother plumbing Ltd Ripped off company.

Approximate cost of services:
$450.00
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Company Response

Sorry for the misunderstanding. We talked to you several times before coming over and while there. We explained the price and you agreed to do the work twice. We gave a further $25.00 discount and you agreed. You liked our work and did not complain to the plumber. You called the office to complain and we answered your questions we explained that the price was based on a flat rate and not by the hour. We serviced you promptly on Saturday all was well. On Monday 2 bad reviews both complaining about the price. If you thought the price was too high you should have said on the phone before we came over or you should have said to the plumber before you agreed to have the faucet installed. Looks like the issue is just the price, which could have been prevented had you just said no thanks.

Jason in Etobicoke
Jason in Etobicoke
3 reviews Oshawa, ON
10/10

Garden Automatic hose reel install & mount plus garden bib

Brothers Plumbing came over to my single family dwelling home in Etobicoke to help the spring clean up process! They were extraordinary!! Patrick and Johnny showed up to upgrade my garden bib so we can install new irrigation lines for the garden. They also installed and mounted a brand new Gardena Automatic hose reel in the garage!! Now using the garden hose anytime anywhere is such a breeze and super convenient! Brothers Plumbing responded right away to my requests, very professional and timely: Patrick and Johnny did all this in just 15 minutes how is that even possible:))) Highly recommend Brothers Plumbing for all your plumbing and stuff around the house needs!!

Approximate cost of services:
$500.00
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Company Response

Thank you for your review. It was our pleasure to service you and we appreciate the feedback. We will be here should you require plumbing services in future. Thanks again for your kind words.

Mark B.
Mark B.
16 reviews Toronto, ON
8/10

Main Shut Off Valve Repair and Bathroom Sink Drain Repair

I hired Brothers Plumbing to repair the main shut off in the house. This job requires the city of Toronto to come and turn the water off outside of the house. For $90, the city will turn the water off and wait up to 30-45 minutes to turn it back on (once the repair is finished), otherwise they charge $90 x 2.

Jimmy, the plumber, was unable to complete the repair in 30-45 minutes. The copper pipe in the area of the main shut off valve was 5/8", which apparently is very unusual (1/2" or 3/4" is the norm). Jimmy didn't have a 5/8" pipe on the truck and had to go buy one. The city worker, Frank, was angry at Jimmy because he felt Jimmy wasn't upfront that the repair would take more than 30-45 minutes. Even if he had had the pipe, he would have needed more than 30-45 minutes.

Eventually Jimmy completed the job, after Frank had left. Jimmy had a great attitude, answered my messages promptly and is a hard worker but, as Frank noted, appeared to be fresh out of plumbing school (not that there's anything wrong with that).

I would hire Brothers again but I get frustrated when companies come to do a job and don't have the necessary materials. I doubt I'm the only house in Toronto with 5/8" pipe. After some negotiation, I got Brothers to reduce the bill by $90 since they weren't able to complete the repair in the allotted 30-45 minutes, resulting in an extra $90 charge from the city.

Overall Brothers prices are bit on the high side - $475 to repair the main shut off vs what I understand to be a typical Toronto price of $350-450, so it doesn't hurt to negotiate on price - I was able to get a price of $550 for both jobs I had done (second job was a new bathroom plastic sink drain). Next time, I would likely ask for a more experienced plumber to make a somewhat difficult job go more smoothly.

Approximate cost of services:
$550.00
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Company Response

Thank you for your review. We have used your experience to help educate all our servicemen on how important it is to be prepared for every job and to make sure they have all the necessary materials needed to complete the job. We are grateful that a mutual arrangement was reached. We hope to be able to prove that we have learned from this experience should you require our services in the future. Thanks again.

Zenon in Toronto
Zenon in Toronto
2 reviews Toronto, ON
10/10

Great emergency work

I was having renovation work done in my basement. A pipe going to a hot water radiator up on the first floor suddenly burst due to its age (some place up in the ceiling), and started flooding one if the rooms in the basement. Dayvid and Jimmy of Brothers Plumbing arrived fairly quickly and replaced the broken pipe and installed a new radiator valve. They worked as quickly and efficiently as possible under the circumstances. Before they left, they switched the furnace back on to check that all was operating properly. I am very pleased with Brothers Plumbing and would recommend them, especially to anyone who has a boiler system with the old-fashioned radiators.

Approximate cost of services:
$4,000.00
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Company Response

Thank you for your review. We try to give all our customers with this type of emergency with as quick a response as possible as we know it can cause a lot of damage if not repaired. Happy to hear that all went well. We will pass on your thoughts to our servicemen. Thanks again for your kind words.

Tina in Old Toronto
Tina in Old Toronto
1 review Toronto, ON
10/10

Best Plumbing Company

I had an emergency plumbing issue and Brothers Plumbing came to the rescue!

They came quickly, they were super professional and affordable, and I would call them again for all plumbing issues!

Highly recommend this company for any job big or small!!

Approximate cost of services:
$250.00
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Company Response

Thank you for your review. As always we strive to be professional and give customer satisfaction above all. We are happy to hear you were well looked after. Thanks again.

Hope in Toronto
Hope in Toronto
0 reviews , ON
10/10

Excellent plumbing service

I hired brothers plumbing due to an old toilet that failed, they responded exceptionally fast and well orientated. Jimmy streamlined the service without faults or failure. Brothers plumbing is a phenomenal company that I would most definitely recommend.

Approximate cost of services:
$900.00
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Company Response

Thank you for your review. Customer service and satisfaction is our top priority. Happy to hear that you were well looked after. Will pass on your thoughts to Jimmy. Thanks again.

Charlie D.  in Toronto
Charlie D. in Toronto
2 reviews Toronto, ON
10/10

Sewer Pipe Repair

I needed to have my sewer pipe that connects the street to the home repaired/parts replaced as my home is from the 50's and needed a plumber and contractor that knew what they were doing. I contacted Brothers Plumbing and they had a very fair quote compared to other plumbers and very very knowledgable. What I really liked is that they were able to meet my schedule and start right away. Very professional and friendly plumbers who kept me updated on the repair daily and answered all my questions. Very happy with the end result - I would absolutely hire them again.

Approximate cost of services:
$0.00
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Company Response

Thank you for your review. We are happy to hear you were well looked after. We always try to start a drain replacement as soon as possible, so we are pleased that we could start right away. We will be here should you require any future plumbing repairs. Thanks again for your kind words.

jay in Ottawa
jay in Ottawa
0 reviews Ottawa, ON
10/10

My friend clogged my sinks...

My friend visited me for a week and somehow managed to clog up my sinks. Called Brothers Plumbing and made an appointment. They were great. On time, fast work and they cleaned up after themselves. Big difference between them and other companies I used in the past.
Thank you Brothers Plumbing.

Approximate cost of services:
$200.00
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Company Response

Thank you for your review. We are happy we could help. We are pleased that you liked our service. You can count on us should you require any plumbing repairs in future. Thanks again.

Private User
Private User
Private User reviews Toronto, ON
10/10

Clogged sanitation pipe

Excellent service! We had a flood in our basement from a clogged sanitation pipe on a Sunday! Brothers plumbing arrived 30 min after we called. They removed the toilet and unclogged the sanitation pipe and reinstalled the toilet. Given it was a Sunday we are truly grateful for the prompt response and profesional manner in which the problem was resolved.
Thank You Tony!

Approximate cost of services:
$0.00
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Company Response

Thank you for your review. We are available on weekends and holidays for emergencies. We are pleased to hear that you were happy with our service. We will be happy to service you again should you require plumbing service in future. Thanks again.

Private User
Private User
Private User reviews Toronto, ON
10/10

Swapped plumbing fixtures.

Good work, fixed unexpected problems. Explained the quoted work well.
Communicated well. Showed up at stated time. No irrelevant distractions. Respected neighbors. Backed up their work. Respected our residence. Pleasant and appropriate at all times.

Approximate cost of services:
$2,000.00
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Company Response

Thank you for your review. We always strive to do the best we can to satisfy our customers. We are pleased to see that you are happy with our service. Thanks again.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Brothers Plumbing Ltd

Brothers Plumbing- Plumbing Contractors You Can Trust Since 1963, Brothers Plumbing has been a reliable one-stop source for a complete range of services to both residential and commercial customers. Nothing beats experience. With great rates and a consistent record of performance for over 40 years, you can trust our plumbing ...
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