Brick The

Purchased Washer,dryer&fridge - salesman included $15 hoses - discovered I needed steel belted hoses because if washer location - when returned $15 hoses was told no refund - pd $2200 and no refund for $15 - did get refund after manager approved - took 30 minutes. Then didn't give me my original receipt back for the $2200 - had to go back & only gave me a printed receipt from the computer that was different than my original - sales person good, delivery good but this experience & receipt change will not buy there again.

We purchased a kitchen set at The Brick in Edmonton, a buffet/counter table and some corresponding coffee tables we thought looked nice and appeared to be of good quality. We also were strongly encouraged to purchase the "5 Year Blanket Coverage" warranty and the "Master Surface Coverage" plan. Within the warranty period, all the "leather" (fake leather) came apart, split and cracked.

The table showed a LOT of wear and tear, and had places with the "solid wood table" we bought, had laminate that was peeling away from sides and chipping off the corners. We were literally told that "we could always sand and re-stain the table" if wear and tear became an issue for appearance but if we were otherwise still happy with the furniture.

Impossible to do that with laminated furniture. BRUTAL. The entire set has been disappointing and now The Brick is failing to honour the warranty, saying that this deterioration is "normal wear and tear" -if The Brick in Edmonton considers this "normal wear and tear" to dishonour the warranty, then either The Brick in Edmonton sells garbage furniture, or The Brick in Edmonton sells warranty that is not worth the paper it is written on. Warranty purchased: "Master Surface Coverage" and "5YR Blanket Coverage"

I paid for a new fridge, stove, microwave and dishwasher in full and scheduled a delivery for two months later. You would think that would give them plenty of time to get the order right, but they ended up cancelling once and then delivering over five hours after the scheduled delivery time.

Then, to top it off, they refused to take the door off of the fridge door to get it into our house and left with it, so the fridge was only delivered another two days afterward.

We ended up having to throw out over $200 in fresh produce and The Brick refused to do anything to compensate us. Their customer service was even nasty and rude on the phone.

I will never order anything from this garbage company ever again. And I will tell everyone I know about my experience.

Worst furniture company ever!!! They befool people by organizing mega sales and sending broken furniture to them. Booked my home furniture a month ago and received broken headboards and dining chairs for the third time!!!

Still waiting for their responses... Extremely poor customer service!!

Upon purchasing a power recliner, power love seat, New 55" TV with sound bar and extra speakers, as well as a full bedroom set. we had kindly asked at the customer service counter would the brick move out old love seat to the garage upon delivery of our new furniture.. The answer was: "without a doubt"...... great! Or so we thought..
After having th bedroom set delivered, we learnt the guys delivering it were supposed to assemble it (this did not happen, I assembled it). But they were however kind enough to scratch, dent and mark up my Allah through out the house while bringing it to the room. And this isn't even the worst!!
The couches which we had to wait a week and half finally came, I greeted the employee at the door and asked him if we could move the love seat (as promised by the store) to get the others in (I'd help lift... his answer "I'm not doing that"... I simply asked how come the store told me you would? He said "dunno" and stood there with his muddy shoes on in my living room.. I said ok no problem but I will need to contact the store to see what to do now because
I can't lift this myself... he stood there crating an extremely hostile environment when out of no where said "have a good day sir" walked out and slammed the door, he then proceeded to drive off with my couches and dresser... the brick called and said we would have to wait another week for a delivery.. so would I recommend this company , absolutely not!!! They don't care about the customer they don't when or IF you get your products.. and their customer service is by far the worst.. I haven't even been treated this bad at a fast food joint let alone a place where we just dropped $7000..... unreal!

The brick has to have the worst service imaginable. They have no care or respect for their customers. I have been waiting for the chairs I purchased from Windsor Ontario Brick for almost 3 months. And every time they are to blame for a situation they spin it back around to blame the customer. The brick should really invest in better customer service.

This review is about a table that I purchased at The Brick located at 20 Ashtonbee Road, Scarborough, Ontario.

It was August 30th when I unwrapped the table base. I noticed there was rust marks on some of the table legs. It was around 8:30pm so I called the store immediately to explain the problem and ask for an email address where I could send a picture explaining this problem. I was given the email address and was assured that someone would get back to me the next day. Over the next few days, I followed up with 2 phone calls and 1 more email. During one phone call I was told that the emails had not been checked in a couple days because there was an event at the store but I was assured that someone would get around to it the next day. That was not the case. It was not until yesterday, September 5th, that I received a phone call back.

The customer service representative offered me a $90 credit to keep the defective table legs and I said that I did not want a damaged table. She then said that she could order replacement legs and the store would call me when they were ready for pick up. I asked for that to be expedited but was told that was not possible. I explained to the representative that I had waited a week for the courtesy of a reply and in that time not only did I have to telephone multiple times to follow up on this issue but I also had to cancel a dinner party because I did not have a table to entertain my guests with. The representative replied with “oh yeah, that sucks”.

I still have not received a call from the store notifying me that the replacement table legs have come in.

It was extremely difficult trying to find an email address to head office and I ended up having to telephone the warranties department in order to obtain contact information.

This is not acceptable customer service. Based on this awful experience, I am not sure that I will ever purchase from or recommend The Brick.

It is now a month after purchase and 2 full weeks after I unwrapped the table and still have not received a response from this store.

Ordered a King Beauty Rest, 1 Queen set and cabinet in June. I received the King set and cabinet in July. I was not too pleased with delivery (damaged my walls) but that was the least of my problems. It is now September and I have yet to receive the Queen set. It was suppose to be delivered last Thursday (Aug 24) but this was an error and was advised it would be delivered today (Aug 31) between 3-6 pm. When the delivery was not at my residence by 6:30 pm I called The Brick who could not give a definite time for delivery. I advised the rep that if the delivery people do not arrive by 7 pm not to bother. Well, they showed up at 10 pm and advised me I had to notify the store and reschedule since I refused the delivery at that hour. I will never purchase another item at The Brick.

A Big barrel of lemons for The Brick Kirkland
I'd like to share a very negative experience we encountered with The Brick in kirkland.
I went shopping for a King size Box Spring and bed frame last week with my husband and decided we would like one that matched out mattress which was a Sterns & Foster. Seeing as The Brick are one of the few places that seem to be exclusive for that brand (think twice before buying Sterns & Foster), we went in to purchase said items. We were served by a salesman named Nick who quickly sold us the box springs & frame and then proceeded to tell us that they were not in stock and would take a week before we could expect delivery. We went along with it, since we were still sleeping on our old bed in the meanwhile. Fast forward to Saturday August 26th (a week later) and we receive a call that the goods were going to be delivered tomorrow (Sunday August 27th) between 9:40am and 12:40pm. Finally! We quickly got rid of our existing bed to make room for the new arrival and then patiently wait for delivery. At 12:40pm, the truck shows up with a queen size box spring which clearly is the wrong size. Realizing the error, the delivery men pack up the wrong box spring and tell us we have to contact the store. They depart and leave the bed frame behind.
We get into our car and go to The Brick to see what they can do (as there motto on their invoices is "it is our commitment to serve you, our customer ). We line up at customer service and explain the dilemma to the woman at the counter (Andrea). She tells us that we won't see another delivery until next Tuesday, maybe Wednesday. We explain to her that we already have been waiting for a week for this box spring and that my wife and I who are both in our fifties no longer have a bed to sleep on since we discarded of the one to make room for the new one. She was apathetic about our situation (in fact seemed like she couldn't care less) but said she would speak to the manager to see if they could do anything. She returned to say that if we would take something they had in store they would get it to us. We reluctantly accepted to take a box spring that would not match our mattress and then she says "Okay ... delivery will be Tuesday or Wednesday). What?? I exclaimed, you are offering me the same delivery date that you did in the first place but now you want me to take something that you have in the store instead of what I ordered? I told her to never mind everything and just refund my money to my credit card. She replies "I'm sorry I can't refund you until tomorrow because the invoice is not available at the moment". I tell her that tomorrow is fine, but just to be clear you are refunding the entire total; correct? She tells me that if I keep the bed frame then they will still charge the delivery fee. What?, the bed frame easily fits in car and needn't be delivered I explain to her. She tells me that I need to bring it back if I want the delivery fee refunded. So guess what, another trip home and then back to The Brick for me. I arrive back and get this, she then informs me that I shouldn't have brought it back and they are not responsible if it gets lost in the store.
So, 3 trips to The Brick and nothing to show for it. In fact, as I write this they are still holding both my money and the goods. If I don't get credited tomorrow, I will call my bank and dispute the charges of course, but still a hassle nonetheless.
Through all of this, the manager never came out even out once to see if he could help us. Despite the fact that this was completely there error and we are just the innocent victims, there were no apologies from anyone at anytime for anything.
So all this to say we had a very negative experience there and so a very big bag of lemons to The Brick (although I don't know if they are all as mismanaged as the Kirkland location)

I ordered the range online on July 4th and the delivery date was July 21st but when I called them on July 20th to inquire about the delivery, they told me that it would not arrive until Aug 3rd. I called them again before the next delivery date and they told me it wouldn't arrive until Aug 21st. The delivery date keeps changing and I still am without a range after 1.5 months of waiting. I would not have purchased it if it was going to take this long. The brick website falsely advertise the delivery date of items sold and they charged my credit card on July 4th instead of the item being shipped. I will not be buying anything from them again.