Branthaven Homes

Builders
720 Oval Court Burlington ON L7L 6A9
Write a Review
Write a Review
HomeStars  >  Builders in Burlington  >  Branthaven Homes
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

61%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Branthaven Homes

Average customer rating:
5.8 10 (18 reviews)

Sort by

CHIN Ho in Grimsby
CHIN Ho in Grimsby
1 review Grimsby, ON
0/10

Bad Staff

bad staff and do not know what they are doing , they do not call or inform us about all the dates required unless we called them

Give us hard time on closing and spoil the company reputation

Was this review helpful?
Olivia in Burlington
Olivia in Burlington
2 reviews Ayr, ON
1/10

Stressful

Branthaven builds an aesthetically pleasing home on the outside.
Unfortunately the outsourced contractors do sloppy work and do not stand behind their work.

The customer service is less than desirable.

Very stressful experience.

Was this review helpful?
Private User
Private User
1 review Burlington, ON
10/10

Great builder!

This is our fourth new build purchase and Branthaven has proven to be the best of all of the builders. All of the Branthaven and VanMar staff we have spoken to since moving in have been very courteous and competent. The responsiveness to requests for minor fixups has been excellent.

Was this review helpful?
Barb and Ricky in Windsor
Barb and Ricky in Windsor
1 review Milton, ON
10/10

A builder like no other!!

A home buying and ownership experience like no other! We purchased our home in Milton at the ‘Pure’ site and have been extremely happy with our home.
We have nothing but amazing things to say about this home builder!! Having purchased from different builders in the past we now know the difference beween quality and workmanship.
Branthaven has a huge modern selection when it came to our design appointment-many of our guest continue to ask and comment about our fixtures, floors and counters and are shocked when I tell them it was all ‘standard’ and we didn’t pay extra. Thank your our great design consultant formaking the process easy and fun.
Once we moved in we had a few cosmetic fixes that were attended to right away. It was nice and easy to make a call to customer service and not have to wait a week or longer for a call back...Maureen and Lisa are exceptional ladies and get things done!!
Even when the diff trades came in they did not blame us the home owners, or tried to tell us that’s the way things are...everyone on site cares and treated us as if this was their home.
We would 1000 times over purchase a home from Branthaven again.

Was this review helpful?
Private User
Private User
1 review Grimsby, ON
6/10

Branthaven - Great Service

We recently purchased a home in Branthaven's "Lakehouse" development (Grimsby). Although there were many positive factors in this process, Branthaven fell short on some key things which prevented me from selecting a higher rating.

Without a doubt, Lisa Zdunska, Virginia Vader and Dean were the highlight of my overall experience and the post move-in process. They were receptive to our requests and concerns which led to a stress and hassle free move-in process.

My disappointment comes from the manner in which the exterior and project site was managed. Having the most expensive units in the development occupy first was very disappointing. We've had to live the longest in the dusty and dirty project site and 5 months later, we're still unable to open our windows. The dirt in the home is unbearable and as a result we've delayed moving in. From a cash flow perspective, I'm sure Branthaven wants to close the more expensive units first but after this move-in experience I would recommend that higher budgeted buyers select a builder who will treat them as a priority.

Was this review helpful?
Private User
Private User
1 review Grimsby, ON
10/10

The Lakehouse Development

Branthaven Developers have been excellent to work with.
The site supervision at "The Lakehouse Development" in Grimsby to get things completed to customer satisfaction has been awesome.
Items that needed attention & completion were done so with minimal interruption.

Was this review helpful?
Sahaj in Milton
Sahaj in Milton
1 review Milton, ON
10/10

Quality Service, Quality Product

We recently purchased our home in Milton. Branthaven staff, from head office to the construction/on-site staff, have been a pleasure to work with from the very beginning. Their level of service and attention to details not only within the home, but through each of their touch points, has been top notch. Through the full process they have been very responsive and timely. The option available to us and the workmanship was very impressive. Any items that need a touch-up or to be revisited, were done within a short period of time and very professionally. Thank you Branthaven.

Couldn't be happier!

Was this review helpful?
Denise Y in Burlington
Denise Y in Burlington
1 review Burlington, ON
9/10

First home purchase

My husband and I purchased our very first home, and can not wait to move in this weekend! Being first time home owners we, mostly myself had a lot of questions through the processes everyone we have spoken with at Branthaven has been exceptionally helpful and made this big step for us super enjoyable. We especially loved designing our home because our consultant at the design centre (Sharon) was the kindest, honest woman and we loved seeing her! She was extremely helpful. At our PDI inspection we were so happy, my father and his friend who also came along who are in the industry repeatedly said "branthaven did a really good job". I would definitely recommend Branthaven for anyone looking for a new home".

Was this review helpful?
Jazz in Burlington
Jazz in Burlington
1 review Burlington, ON
8/10

Jazz

Staff was knowledgeable, pleasant, prompt. Kimberly of design store ,lisa of customer service, Jennifer of repairs, these girls , I would consider as valuable staff to Branthaven. This Jazz condo is our second purchase of a Branthaven build. We are very pleased and happy living in our new condo. Sincerely, C. Clark

1 of 1 people found this review helpful.
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Branthaven Homes

As president of Branthaven Homes, Steve Stipsits provides a leadership role in setting the standards for quality new home building in the GTA West. From choice locations, innovative product, astute pricing, brand building marketing and superior customer service, Branthaven continues to be the homebuilder of choice for discerning buyers.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.