Branthaven Homes

Builders
720 Oval Court Burlington ON L7L 6A9
Write a Review
Write a Review
HomeStars
Builders
Branthaven Homes
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

77%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Branthaven Homes

Average customer rating:
7.3 10 (36 reviews)

Sort by

jaimee in Lindsay
jaimee in Lindsay
0 reviews Grimsby, ON
10/10

So impressed with this builder!

I don't normally write reviews but I felt I had to because my experience was so great with this company.
I currently own a Branthaven townhouse and I love everything about it. The thought that went into the design, and workmanship speaks volumes and I couldn't imagine buying from anyone else. With this being said,
I had been waiting for months of the new Branthaven Grimsby development sales office to open, however wasn't able to get an appointment due to technical issues with the emails that were sent out for appointments.
Branthaven's team was able to get me in the second there was a cancellation. They stayed in touch with me and the communication for such huge company was amazing. The team at the site was so helpful, patient and I honestly felt so comfortable. Buying a new home can be stressful and I know this first hand, the importance is the way you make your clients feel during this process, and I was so impressed!
Thank you so much!

Was this review helpful?
Christopher A. Wong from Brampton
Christopher A. Wong from Brampton
1 review Burlington, ON
10/10

Plumbing Issues (2 year old Townhouse) (UPDATE)

Recently purchased a 2 year old Branthaven built townhouse in Oakville. It was discovered after the purchase, that there was an existing plumbing leak in the main stack of the house dripping down the outside of the stack to the basement. Leak not yet found but will be ASAP.

It's unimaginable that a main stack leak could exist, that is because, one has to consider, did the builder and their install plumbers actually pressure test the system before the finish walls were completed? I highly doubt the system was pressure tested, because this should have been detected.

In any case, just my luck, the warranty ran out just prior to my purchase, so the cost to repair is on me, as the home owner.

In addition to that, correspondence with Branthaven has been poor, as they have shown no interest in assisting with information, or direction to where to gain information to resolve this issue.

I should have bought from a home from one of the builders such as Mattamy. Lesson learned.

UPDATE:
Branthaven customer service followed up with my concerns, with much correspondence. Though the urgency of getting the leak repaired was immediate and was paid for out of pocket, Branthaven mentioned that they would have performed the repair. The timing of the situation did not allow for that, however, they were kind enough to offer a form of reimbursement to which I accepted.

Moral of the story, having the right people in the right places make bad situations work out for the better. Thank you Branthaven (specifically Lisa).

Was this review helpful?
Private User
Private User
Private User reviews Oakville, ON
10/10

Good quality home...

Got our keys to our home in Oakville in December 2019. We are happy with the quality workmanship. There were several delays in our closing (almost 1.5 years), due to reasons beyond Branthaven's responsibility. However, Branthaven helped us navigate through the delays with proactive communication. The Customer Service representative at Branthaven who we dealt with on an array of matters, was very courteous and patient, as she helped us solve each and every issue we had. She made our experience with Branthaven a positive one.

Was this review helpful?
homereno in Mississauga
homereno in Mississauga
1 review Mississauga, ON
10/10

New home purchase

We are very satisfied with the new home purchase with Branthaven Homes. The floor plan, materials and construction quality meets high standard. The customer service they provided is truly exceptional. They make sure they take care of the customers inquiries and feedback in a timely manner. I would strongly recommend them to my friends.

Was this review helpful?
Ante  in Mississauga
Ante in Mississauga
1 review Mississauga, ON
10/10

First class builder

We are VERY happy with our new home... although it was delayed due to permits, it was worth the wait ?
The quality of the standard items and especially the upgrades are first-class as are all the finishes that were clearly done professionally with care. We are so impressed with Branthaven from our initial purchase, the design process (props to Marla), and how Lisa from Customer Care kept us informed up to closing. Lastly; Jordan, Chris and the men on-site have been friendly and knowledgable about all our questions and speedy in correcting all minor issues.

Was this review helpful?
Tariq Hussain Aamir  from Oakville
Tariq Hussain Aamir from Oakville
3 reviews Oakville, ON
8/10

Delays and attitude

The builder makes good quality houses, and we were attracted towards them because of their reputation in the market however Its customer services leaves something to be desired

The closing dates for 2 houses we bought from this builder turned out to be fluid and have been postponed and delayed by nearly 2 years in one case and more than a few months for the other.  Although we are told that the delays were not in the builder’s control and were because of the city authorities 

The properties we booked were meant to be rented out.

One of the properties was handed over to us as occupancy closing and during the Occupancy Period they did not allow us to rent it out. After a lot of persuasion and persistence they did give permission to rent out but asked us for a fee (unnecessary in our opinion )  and asked us to put in a hefty extra deposit and imposed conditions such as not renting out to more than 2 people (effectively not allowing a family to live in the house ) and did not allowing us to advertise on MLS etc to get tenants (effectively ruling out finding any worthwhile tenants) ; however after further persuasion they did relent, and removed the conditions of not allowing renting to more than 2 people and to not advertise on MLS etc, and thus we were then able to rent out the house

We must however state that this house was completed on time and we were very pleased with its good quality work, which I would rate as exceptional   

For the house, which is delayed by nearly 2 years, after it had overrun all contractual dates they offered to take back the property and compensate us by a token amount (as per Tarion Contract).  We knew the market price for it was much higher than the compensation we were being offered hence we wanted to sell it in the market by using the assignment clause in the agreement, but they refused to give us permission to sell, saying they had unsold inventory hence cannot allow us to sell , but then reluctantly gave permission when we persisted, however did not allow us to advertise,  again effectively ruling out finding buyers.  We engaged 3 very well-known realtors over a period of 3.5 months to try and sell, with the intent of using their network and gave clear instructions not to advertise and comply with the builder's conditions. The first 2 realtors did not succeed, the third realtor did not succeed either however its staff lapsed and advertised on their website without our knowledge; the builder found out about it and wrote a rude and curt email reprimanding us and withdrawing the permission to sell on assignment, as if we were guilty. The realtor did immediately comply and removed the advertisement from their website   

As a result of one of the houses being delayed by nearly 2 years its closing is happening very close to the closing of the other house, possibly overlapping it and thus creating problems for us getting our mortgages sorted out and approved; there was real a danger of us not getting mortgage sorted out in time for the second closing and thus running into all types of issues.

We reached out to the top management of the builder and complained on the way we were treated and also highlighted the issue of the two closings viz a viz our mortgages; pleasantly the management was understanding of our situation and has agreed to stagger the 2 closings to give time to our mortgage broker to get approvals for mortgages for both the properties. Athough an apology of the treatment meted out is still awaited

 

Was this review helpful?
Private User
Private User
Private User reviews Hamilton, ON
10/10

New Home

Great builder with quality work. The customer service was by far the best I have experienced in any new build home I have owned over the last 15 years. Above and beyond expectations.

Was this review helpful?
mariannejack
mariannejack
1 review Hamilton, ON
9/10

New home

Great standard finishes. Really good costumer service. Very informative and very friendly staff. Good attention to details.

Was this review helpful?
MB
MB
1 review Hannon, ON
10/10

New Purchase of Home

The house is beautiful and the work was done really well. I can’t even complain about the structure. It has exceeded my expectations. I will consider buying from them again when I am ready to buy. My whole agency also loves the home by Branthaven

Was this review helpful?
scmejia
scmejia
1 review Hannon, ON
10/10

Foam in the bathtub.

The work was neatly done.
Fast and the workers were very respectful and well presented.

Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Branthaven Homes

As president of Branthaven Homes, Steve Stipsits provides a leadership role in setting the standards for quality new home building in the GTA West. From choice locations, innovative product, astute pricing, brand building marketing and superior customer service, Branthaven continues to be the homebuilder of choice for discerning buyers.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Builders pros in Burlington?