Like so many others, also we have been ripped-off by BrandSmart, even though we already had spent more than 8,000 with another 6,000 dollar being on order. It has been confirmed by BrandSmart that our deposit is definitely gone, and our Natuzzi sofa and recliner are lost somewhere within cyberspace. They also have sold us a Shermag dinning table set for CAD $ 3,500 which, fortunate for us, was delivered prior to the bankruptcy, but unfortunately with a heavily damaged chair. The owner himself had promised that this will be no issue, and they will order a replacement chair free of charge for us. This “worthless” promise had been made sometime in the beginning of October, so everyone can figure out himself the outcome of this – No new chair had ever or will ever be ordered.
It gets even better, we where stupid enough to purchase another Shermag corner unit from the bankruptcy sales which based on the salesperson was “especially” priced for us in order to recoup some of our losses with the deposit of our Natuzzi items. He sold us the unit for 999.00 dollars which was delivered right next day – guess what, we saw the exact same item at Rochester Furniture in Mississauga at a regular price of 1,035.00, and reduced too 530.00 net. Lesson learned!
Based on the above we have contacted Natuzzi and Shermag ourselves directly, and they have transferred our issues too Home Style Furnishings at Caledonia Road for Natuzzi, and Rochester Furniture in Mississauga for the d