We ordered a whole floor of the same flooring, over 1,000 sq ft, left to acclimatize in the house for a month, and then went to install it. I used my own professional installers and when they opened the packages, they found poor quality milling, and way too many pieces that had variable widths so the pieces have gaps on installation. The company denied all responsibility and said it was moisture related. Nothing to do with them. My installers have been doing this for years and never seen anything so bad. It took them twice as long to install as they had to hand pick and match each individual piece and hide inferior quality in closets and under kitchen cabinets etc. But there are just too many bad pieces that taper as much as 1/8 " . I never expected that the actual wood milling could be done so poorly. We are very disappointed
- Approximate cost of services:
- $5,000.00