Good selection of flooring at a competitive price point. Good customer service IF you don't run into any problems with your product. Do not leave their warehouse without first inspecting your boxes for damaged product. Almost 5 boxes for my project contained cracked, dented, and crushed wood. Vince the manager was completely unsympathetic, and could have cared less about the inconvenience we faced at having to stop our project mid-way through, and having to drive up 3 times to finally get what we paid for. Would have been nice if the managerial staff took a little more pride in their company name and their product.
- Approximate cost of services:
- $3,000.00
- Company Response
Thanks for the kind words about our vast selection and unbeatable prices. In all honesty though, we are quite confused by your other comments and low rating. Mistakes and/or damage can happen to the best of us, and how we address and resolve same is a true measure of integrity. We thought you were happy and satisfied after our respectful and understanding manager replaced all five boxes even though only half that amount had some damaged boards. We could not be more proud of our dynamic company, courteous staff and top quality products.