I could go on about how poor this company is but I would be typing for hours so I will try to make it short. From our first pickup, we had issues with them forgetting our stop. Many times we would go two or three weeks without having our trash picked up.
In January, our trash was not picked up at all. Animals got into our trash during this time. We cancelled our service then (our payment for February was refunded). We received a check for $20.
Finally, after contacting every contact as well as the attorney general, our trash was finally picked up and Waste Management agreed to refund us for 12 weeks of service (approx $60) for all of our trouble.
We then received a check for $40. We aren't going to continue this ordeal for another $20. It is extremely shady that Waste Management told us and the attorney general they would be giving us a refund for 12 weeks of service when they actually gave us 8 'free' weeks and then 4 weeks (from when we cancelled).
They are unreliable and cheap. Don't use them unless you have no other options.