This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.
We hired Bonavista Pools a few years back to take over the service and maintenance of our cement inground pool and hot tub. As time went on, the service got worse and worse.
The pool was leaking constantly, we had heater problems on weekends, the pool light was out, and despite requesting professional repair, nothing seemed to be able to get fixed.
The people who came to service the pool weekly were students who really didn't know much about pools at all beyond putting in chemicals. One time, a pool worker was playing basketball in the yard and another time, they left the gate open and it blew off in the wind.
As for the pool itself, the water became very murky and dark, and that's when we finally called in another pool company to assess what was going on.
A week later, we learned that despite paying for service weekly, the chemicals being put into the pool were not right as the salt system was not even working and required a new part. The heater was broken and leaking badly and required replacement, the pool light could indeed be easily fixed by a plumber, and finally, there was a large leak around the skimmer, which has now been rectified by adding glue.
If you're looking for professional service for your pool, do not call Bonavista. They took a lot of money and did the least amount of work possible.
I am sorry that you were disappointed with our service. I hope you will reply to the email I sent you as I want to resolve these issues. As a member of the family who owns BonaVista Pools, I take feedback like yours very seriously and want to help you as well as improve our staff training. My email address is [email protected] I hope to hear from you soon.
Rob Irvine found me the perfect hot tub and coordinated seamlessly with his installation crew (Tyler and Matthew) and the crane needed to get it over my house! Rob has such a "no problem" attitude, communicated beautifully about all details and Tyler and Matthew were fast, efficient and so friendly! The experience I was dreading was a walk in the park thanks to Rob Irvine and all the wonderful staff at Bona Vista!
Many thanks Fiona! It's been such a pleasure working with you and Lui on your backyard project. We wish you lots of fun and relaxation in your beautiful oasis. We really appreciate your positive feedback and the opportunity to be of service.
A family member recommended we switch to BonaVista this year for our pool maintenance. We also needed a new Heater. BonaVista coordinated our pool opening, and new Heater and started our weekly maintenance program. We are really happy with the service from BonaVista. I would highly recommend them.
Cannot say enough about Donna and her Bonavista crews. They painted my pool and it looks fantastic. A small but noticeable spot was missed but they are fixing that. I am impressed with how they are handling the error. Mistakes are inevitable anywhere, Bonavista said no problem we will fix it, and that is how to judge a company: how they deal with a problem. They owned it. Their maintenance crew is terrific and efficient. Pools mechanicals can be problematic, I will call Bonavista before anyone else for my heater, pump or filter issues. Everyone is pleasant to deal with and they have been very professional. Their pricing is very reasonable. We opted for a solution -Ecofinish - which has a longer life than traditional paint. More expensive yes, and the longevity remains to be seen, but I am confident that Bonavista backs their work.
David we really appreciate your kind feedback and the opportunity to be of service. You have a beautiful pool that deserved this renovation and update. Donna and our whole team wish you many years of fitness and enjoyment in your swimming pool!
Bonavista has been historically great at servicing our old hot tub, but when we moved we wanted to buy a new style hot tub and have it built into a modified deck. Rob Irvine, the Sales Manager that helped us out, did an exceptional job at all stages -- the purchase of the right tub, fair pricing, etc. but he really took charge of much more. He coordinated delivery to coincide with our backyard renovation and directly communicated with our contractors. He made sure that the orientation of the tub, the lid lifting mechanism, etc. would work perfectly and he came to the house and spent well over an hour with us to get the tub started and to train us. We love our new hottub. Bonavista, Rob and his delivery team all did an outstanding job for us and we couldn't be happier. Rob, thanks for everything. Your product knowledge is superb and you give real meaning to the term "customer service". Thanks again!!
Thank you for your positive feedback Richard. Rob enjoys overseeing the process to ensure all goes smoothly from start to finish. It's our pleasure being of service to your family.
This was our first hot tub purchase so sales/installation support was key to us. Our backyard was a tight fit so that was also huge concern. Spent 2 months researching and visited numerous stores all over city.
Rob Irvine, Sales Manager at Bonavista provided the best support by far. He immediately set us at ease by visiting the house and developing an installation plan.
More impressive was that on the day of delivery Rob was there hands on working with the very polite delivery crew. Having the sales Rep on site at delivery is unusual and hugely appreciated. It went very smoothly. Afterwards Rob stayed while we filled the tub and taught us how to operate.
We have been enjoying the tub for 1 month thus far.
Pricing for the Hydropool Serenity tub was also very competitive.
Thanks very much for your positive feedback. Rob takes his role as Sales Manager very seriously and is highly informed about the products he sells. He loves assisting on delivery day to ensure your hot tub is carefully placed and has a great deal of knowledge to share in terms of maintenance and operation. We wish you lots of relaxation and fun in your new Hydropool Serenity hot tub!
VERY BAD SERVICE THEY DAMAGE MY POOL NOT RECOMMENCED ALGAE ALL OVER THE POOL THEY REALY HAVE A PROBLEM WHEN YOU CALL NO ANSWER TO YOUR QUESTION !! THIS IS TRUE STORY WITH DOCUMENTS
NASS I'd like to help resolve this situation for you. Please email the documents to me: [email protected] Allow me to help answer your questions and assist with treating the algae.
We originally went shopping for a hottub, we went to quite a few different places in the city, but we eventually went to check out a Hydropool at a recommendation of one of our friends. That's what brought us to Bonavista Pools; and we're so glad we did.
Rob Irvine, the Sales Manager that helped us out, did an exceptional job of helping us find the perfect hottub for us. We found him to be honest, knowledgeable, trustworthy, and an all-around-nice-guy that really cared about us and our purchase. He answered all of our questions, and made us feel like we made the best decision possible when it came to us buying a $15K hottub.
Rob organized a flawless removal of our old hottub and installation of our new hottub, and then came by a few days later to walk us through how to use it - all of which were things we said that we wanted that Rob certainly delivered on.
We love our new hottub, and use it several times a day! A BIG thanks to Rob and the delivery guys for doing such a fantastic job from start-to-finish. We still plan on visiting Rob (for chemicals, products, and chats about the hottub), and when the time comes for a new hottub, we won't go anywhere else besides Bonavista Pools.
Thanks again Rob for going above and beyond in every sense! We truly appreciate it!
Thanks for your positive feedback Andre. We're so glad we could be of service and feel very lucky to have Rob on our team taking such good care of clients like you. Warm wishes for many happy soaks in your new hot tub!
Jennifer provided us with excellent and informative advice with regards to outdoor furniture especially with regards to its function and durability. We ended up ordering a terrific sectional which was delivered very speedily!
Many thanks Susan! It was a treat crossing paths with you and your family. We wish you lots of relaxing moments poolside this summer. I appreciate the opportunity to be of service.