Went in for some 9' vertical blinds for my condo and was happy with the selection and ease of ordering. The staff were helpful and the order came in on time too. The slight problems started when after 4 months the rectangular plastic notch cut-out at the top of each blind that inserts into the hook, started to wear out and crack. The entire vertical blind is held up by that one notch and so when that breaks, the whole (single) blind falls. Several blinds failed and came crashing down. So I guess I should say I wasn't impressed by the longevity, but it was a rental condo so I didn't mind too much. What did semi-impress me was when I went back into the store they had a great solution all ready and waiting for me! They gave me Free-of-charge a little packet of 5 or 6 metal clips that basically clip right onto the broken blind. The metal clip has a rectangular notch punched out so I was basically able to restore all the broken blinds and re-hang them in 10 minutes. I found it ingenious! Though, we need to remember that they shouldn't have broken in the first place either!