Our experience with Blinds To Go was bad beyond description. We recently purchased 7 blinds from them to replace all the old blinds on our main floor. From sales to installation, nothing is satisfying. It’s like the whole thing is run by a 5-year old.
When we first came in, the sales lady barely speaks fluent English. She couldn’t communicate anything clearly and her colleague had to constantly remind her. Her complete lack of product knowledge forced us to overhear other sales talk to get useful information. After they sent someone to took the measurement, we decided to place the order and re-visited the store. This lovely senorita failed to locate our customer profile from a pile of alphabetically ordered folders while we found it for her in 2 seconds! After a long and painful conversation, we finally placed the order only to find out that it was the beginning of a nightmare.
The installer and the measurer was actually the same guy. He simply forgot our first appointment for the installation. After rescheduling, he showed up the next day. But to our disappointment, most of the valences didn’t fit. He had to be the one who took the blame. After 2 consecutive weekends’ revisit, the installer told me that he couldn’t just modify the valances by himself without any surface treatment for the cut. He had to figure out something else. Then the next Sunday, he finally came in with the new and fitted valances, only to tell me that he had to paid for them.
I guess the installer already did his due diligence to make things right. I can’t complain. In fact, after 2 and half weeks from the initial installation day, we can finally put our sofa and bed back and clean the room. I am just “HAPPY”!