Replaced Side Door with Transom and Bay Window in Living Room
I wanted a Bay Window in my Living Room primarily and to replace the side door with Transom. I chose 7 companies to do this job after checking with Home Stars and the BBB, selecting the companies with good reputations. Beverley Hills was the last one to give me a quote and I had to wait almost a month for their salesman. The other companies were either higher priced, wanted to do all my windows and doors, or were only going to replace the existing Living Room window, not do a full tear out down to the bricks. Beverley Hills was one of only two who would do a tear-out. For the price, Beverley Hills would give me triple pane glass which none of the others were offering,the full tear out of both window and door, a coating on the window that allows the window to clean itself and the grills in the window to make it look colonial. The other companies didn't want to add the grills for some reason. The price Beverley Hills gave me was the lowest of all.
On the day when they arrived to do the window, they were punctual, they worked quickly but had to return the next day to finish the inside of the window. They gave me a beautiful solid wood seat with no seams in the bay window and did an excellent job on the door.
The workers spoke little English they were European but they did such a fabulous job I didn't care. They cleaned up after themselves both inside and outside. Excellent workmen. When they were done I realized the panes of glass in the Bay window did not have the grills I ordered. I phoned them and was immediately told that it was the manufacturers fault and they would notify Vinyl Window Designs and have them fix the problem. I thought it would be a long wait, but within a few days I received a call from the manufacturer, and they said it would be about 3 weeks before I had my new window panes with grills. Exactly 3 weeks later the manufacturer had their installer here with my new panes of glass. It took him half a day to replace the panes but he did an excellent job too.
I would definitely use both Beverley Hills and buy Vinyl Window Designs windows again. Errors occur sometimes but the way the error was handled was professional and I quickly received my replacement glass. I can't say enough good things about these two companies.
- Approximate cost of services:
- $6,400.00
- What could this company do to improve their services?
- I believe the error was due to the poor handwriting of the salesman. The salesman need to write very clearly on the order sheet what is included.
- Any advice to offer fellow homeowners facing a similar project?
- Have a number of estimates and make sure you know exactly what each company is offering to do. Have a list of questions you want answered and make sure you update it with each new company adding questions that appear with each estimate. Do your homework on the companies and make sure they are all reputable. Some of the estimates I had done were higher priced and did not include half of the things I received with Beverley Hills.