i have discovered recently that Best Buy and their Marketplace are out to I returned an item to Best Buy, expecting of course a full refund for a phone system that was impossible to get working. They refunded me only partially, taking a restocking fee of $18 from an $100 order. No where did i notice this in print since they likely have it well hidden. i spent hours on the phone, given false hope for a refund of my $18. Not only will i never shop there again but i will work at spreading the word regarding their having taken money from me THAT IS NOT THEIRS TO TSKE. Also, with all of the marvellous competitors out there, i am guessing that they will go out of business. Even the experience at the store was extremely unsatisfactory, with sales help not knowing what they are doing. But they took my money and i’m angry. YOU HAVE BEEN WARNED.