Belyea Bros Limited

First off, we purchased a fine HTP furnace from Belyea about 4+ years ago - it wasn't cheap (12k+) and the installation was absolutely wonderful. The furnace itself works very well - but - after the first year, it threw an error - which is explained well in the manual - Flame Loss. While we can press the RESET button and restart the furnace, when it starts happening almost every 2 hours, I think there's a problem. We called for service. A technician arrived, seemingly solved the issue - but it comes back sporadically - time and time again. As long as it doesn't become repetitive, we RESET, and this usually seems to resolve the problem for weeks on end. The furnace never has any problem recovering this way, igniting normally each and every time.

This winter however, the problem has returned - requiring us to RESET in many cases, every 2-4 hours - so we again called for service. It's a pandemic, and we weren't freezing (as we could RESET) - so when the technician arrived (3 days), with a trainee in tow, we felt sure that we'd get the usual fine service. We did not.

His perfunctory 'diagnosis' (which took him about 3 minutes) was that the flame sensor was the issue, and without turning off the gas (although he did power down the furnace), he removed the sensor, cleaned it, restarted the furnace, monitored the flame strength for a few minutes - and declared it fixed. He then invoiced me $135 for diagnosis - and another $64 for cleaning the sensor. Total time on site was less than 40 minutes.

Less than 2 hours later - the error returned.

Needless to say - the suggested diagnostic procedure for this error, in the manual, is a bit more comprehensive, and following information in that, I monitored the flame strength (which was stable around 7 while firing). I called the company back to indicate that the problem was still present.

My next response was a quotation - by email - for over $800 - for the replacement of both the flame sensor and the ignitor. Do I sound a little miffed ?

We have a complex high velocity and tankless/on demand HVAC system in our 20 year old home. Our previous technician stopped returning our calls when I advised him that our relatively new boiler was no longer working. The guys at Beylea moved quickly to isolate the issue using highly competent staff and then devoted a full two days of work to fix the air handler and replace the boiler. My only regret is not calling Belyea sooner. Also, all of the staff that we interacted with were very friendly. They have our business going forward.

I don't really like to say bad things about a company, but we were ready to pull the trigger on the installation of 2 ductless air-conditioners in our home with Belyea. Had a great experience with the sales person on our initial visit. All he had to do was send us a quote. Unfortunately, he never got back to us. I called him directly, left him emails and then called the main line to make sure there wasn't any other reason he couldn't call us back (you never know). Not sure what happened here, but can't really give a better rating. Would have loved to have done business with them as their ratings looked so good!

I own a small townhouse in Leslieville that was renovated years ago, replacing the furnace with electric baseboard heating. Summer cooling has been managed by a cumbersome pair of window air conditioners. Both systems are relatively expensive to run for the size of the house. I received a flyer from Belyea Brothers and decided to enquire about a Daiken heat pump after recently experiencing one in a hotel stay.
I was connected with their System Consultant, Jamieson. He immediately did a COVID-friendly assessment of the house and put together a recommendation, which to my surprise included both heating and cooling. His solution matched well with my vision of the requirements.
The Daiken system was delivered a week later and installed by Jit and his assistant Anwar. The installation team were awesome. They worked all day without a break. The workmanship was flawless, they cleaned up after each unit was installed, and they explained each step of the process to me as it evolved.
The crowning moment was when the neighbours (who were somewhat concerned about the noise level of the unit in the alley between our houses) got a tour of the unit while it was running. I took them to hear the noise level of the heat pump, but alas they could not hear it because their clothes dryer was running and the noise of the dryer vent drowned out the sound of the heat pump. We were all very pleased and they said they should look at getting a new dryer to reduce the noise level in the alley …
Overall, it was a very positive experience with this company and its employees!

Used this company to install rads in the basement. Before a year was over, we had a leak in some of the pipes. When I called to ask them to come out and look, they were going to charge $135 for a site visit, and then determine if it was their initial installation that was the result of the leak. I was very disappointed to say the least, given that the price for the initial work was comparatively high I thought they would stand behind their service guarantee.

A simple coil leak in the furnace and they wanted to charge $750 plus tax just do a diagnosis.

Called another company, checked the AC, no leak. Checked the coil in the furnacee and found the leak instantly. Total charge $ 120 for the service call and the amount will be discounted from the new coil part and install. Almost $13K in referal business with neighbors and Bilyea Brothers head office still wanted to price gouge.

Our third floor room lacks ducts so we decided to investigate a ductless split heat pump. Belyea Bros was dependable and explained everything very clearly. Installation of the Daikin model was smooth and efficient. Their electrical department also did a small job for us, upgrading the electrical panel and installing pot lights. We highly recommend.

Exactly what the title says - I just want to state that the crew and Steve at Belyea Brothers did a fantastic job of installing a new Attic Pak system at my house. Their customer service is #1 and they understand their client's needs. The reason why I wrote that is because I had some HVAC companies decline installing such a system over the summer. Steve and the crew were really polite and answered all my questions throughout the process. They spent 2 days installing the system and kept everything clean. I had 6 vents installed in total - 3 upstairs and 3 downstairs. They're very good at what they do and very diligent. I will always recommend Belyea as this is the 2nd big job I've had them do on my place.

I bought a new AC and furnace w Belyea a few years ago, spending a considerable amount of money. One winter I was having furnace problems overnight and called the 24 hour emerg line repeatedly; despite being told someone was on their way, multiple times, they never showed. More recently my thermostat needed to be replaced, I was told by the tech that Belyea would make the arrangements and I would hear from them in a week. A week passed and I called in to find they had done no such thing. I complained to the company and heard nothing back.
I expected more from a company with whom I had spend roughly 10k. It’s just disrespectful and bad business.

We contacted a few vendors through Homestars. We chose Belyea because of they made us feel very confident that they knew what they were doing. They were happy to answer all our questions until we were ready to choose our new furnace and AC. The installers were also so professional and courteous. Highly recommend.