I purchased a new boiler from Belyea just recently. I was happy to participate in the Enbridge rebate and to remove my ancient oil burning boiler and rental water heater. Craig Hood sold me the system and arranged for installation, which was not cheap. The installation team (Andrew & Marco) came onsite and installed the new system over 3 days. I paid and off they went. I later discovered that the system was leaking and now so was my pipe leading to the new boiler. I learned this when I saw my new concrete floor damaged. I called Belyea and both guys arrived to replace a gasket. Still leaking. Marco returned again to solder a pipe, but left the other pipe leaking saying that he'll return at some point in the future. When Marco left, the system stopped heating. Apparently he had knocked out every baseboard heater in my home in cold October. I told Andrew and he pledged to return, but didn't show up. I now have no heat and a leaking pipe. If this wasn't enough, apparently the rebate is only available if Enbridge comes onsite PRIOR to the work being performed. So Belyea directly caused me to lose out on $1500.
In summary, their selfish sales practices killed my chance of a rebate, and their installation skill and commitment were poor to absent and damaged my floor. I would definitely avoid Belyea if I could do it over again.
- Company Response
We can appreciate that Mr. Finkelstein is frustrated and have tried to assist him at all steps along the way. He first contacted us on January 19th, 2018 to get a quote for converting from oil to gas and installing a new boiler. He was quite aware of the Enbridge rebate program as he was debating about replacing the windows first or the boiler. He did not wish to sign a sales contract until the gas meter had been installed, a process he said he would take care of himself. He signed a contract with us in the summer and his boiler installation was completed on Aug 1, 2018. After the installation, he informed our consultant, Craig, that he wanted his rebate and was told that he had to have the company that performed his first audit come back to complete the process. He then said he had never made arrangements for an initial audit. Craig offered to help by putting him in touch with an audit company who could assist him. Mr. Finkelstein did not respond to their emails or phone calls. Mr. Finkelstein contacted us in early October saying he had noticed a small leak near the boiler. We attended on Oct 12 and replaced a pump gasket that had developed a slow leak. At the time of that visit, our technician noted a leak on an old section of pipe in the basement. He explained to Mr. Finkelstein that we would happily help him with it but we would need some more time, as it would require draining the system. He then showed Mr. Finkelstein how to “bleed” air out of his baseboard radiators, explained that if a radiator felt cool it was likely air in the system and he simply needed to follow the process that had just been demonstrated. Mr. Finkelstein called a few days later saying two of his radiators were not heating. On October 19, 2018 our install team returned to his home and showed him how to bleed the radiators that were not warming up. They then explained again that draining the house to replace the old leaking pipe would introduce new water into the system and he would need to check the radiators in the coming days or weeks to see if they seemed cool. They then replaced the old pipe, refilled the system, and checked all the radiators were heating.
We are always here to assist our clients through oil-to-gas conversions, navigating rebates, and the various complications that crop up when dealing with HVAC equipment. Because the rebate process is a regimented one, we also make very clear to everyone how important dealing with the audit companies is to ensure you receive your rebates. As a note of interest for anyone with boiler systems, it is important for anyone replacing a boiler to understand that new water introduced into a system contains oxygen that can take a great deal of time to work its way out. If you have a radiator that doesn’t seem to be warming up it is likely due to a pocket of air blocking the flow of water.