My hot water tank wouldn't light, so I called Belyea brothers based on their stellar reviews. Scheduling and service was painless, and the technician showed up on time.
The technician couldn't get the boiler to work after doing all the checks, and recommended to replace the entire boiler.
Called another company to get a second opinion, and the technician got my tank working in 40 minutes.
Pretty disappointed with Belyea brothers to say the least. Gave them 1 star because their service is decent, and the technician---despite not being able to fix the problem---was polite.
- Company Response
We appreciate your comments regarding our scheduling and service. We take a lot of pride in our Service Department.
When our technician arrived, he found several issues with your hot water tank. He diagnosed a faulty gas valve, thermopile and pressure relief valve. More importantly, he noted a significant amount of rust and corrosion built up at the top of the tank. When our clients call us for service, they expect us to advise them on the best course of action, whether it is a repair or a recommendation to replace their system. As a homeowner, you are always entitled to a second opinion. However, our long-term solution is to ensure your tenants have a properly working unit, not simply charge you for a band-aid fix. A quick fix is not always the best option.