My husband and I have picky ears so that we always very carefully select the stereo/speakers we purchase. Darrin, the salesperson, was very patient explaining the difference b/w systems and never pushy. Despite that he was fairly new to the team, he was doing a very good job - even when we ask something that the he may not know, he wouldn't just throw us a BS answer. Instead, he would find out the answer for us by other means. Most important of all, we were able to listen to each different speakers and compare them before making the decision. Now, me and my husband watched one movie together after work using the system we purchased from the store. Kudos to Darrin! There is some service to plan the room but my new room is not ready. I expect to receive the excellent service when I come back to do some room planning.