unsatisfied customer!Spent over $5300 on a home entertainment centre, which does not work as promised. Puchased the Nad reciever and was told it was capable of have 2 zones so i could hook up the bathroom speakers to it. I could not figure out how so i went to the store to make sure it was possible. I was told again that it can but i was just not using the right menu selections. I read all the manuels and wasted hours of my time and other people time with no sucess. I decided to go back to the store and talk to the sales person who sold it to me. After looking online he told me that it can not do 2 zones and that he had made a mistake. So I asked what my options were. He said i might be able to exchange the reciever with another, but it would have a lower sound performance. I was happy with the performance, and did not want to take an inferior product. The other option was the Sonos system, which |I did purchase. I as if I could get some kind of a deal on the system but h
e said it was not possible, because you make no money on the system and would not take a loss on the purchase. So his mistake cost me over $700! I think that it is unfair and bad business. Your company prides itself on having staff that are very knowledgeable about the products. I made my purchase because of that reputation, and was will to pay a little extra too get it. I feel like Bay Bloor radio has failed me, and cannot recommend them to any friends and family. The sales team made me feel like the comission was the most important part of the job
- Company Response
a bit confused as to the degree of your comments. the salesperson did make an error...and offeres to exchange the Receiver with one with the feature at no charge to you....you decided to take a different approach and GAIN huge feature benefits which you had not ever been discussed in the original plan. Please feel free to rethink the decision to not simply exchange the receiver and NOT spend the extra on the SONOS system...feel free to contact me if you choose to make these changes or discuss the system.