Funny - I have read a few reviews about 'snotty' service at BBR and I'm guessing it must be the customers. I have been to this store and made 4 separate purchases in the last year and numerous window shopping excursions and have had no such experiences. I dealt with Ron for speakers and a surge protector, and Joshua for the headphones. Both were professional and laid back feeding me info when I needed it and no sales pressure at all. I felt I was always given good advice and never pushed with an attempt to up-sale. I will surely shop at BBR again. BTY - I purchased the Totem Acoustic Sttaf speakers (all Canadian) and Denon AH-D5000 headphones and I am in music heaven!