We had our tub and shower completely replaced by Bathtub King. I was initially impressed by their knowledge and friendly service; however, as some others have mentioned, things changed quickly after a small problem arose. I was not anticipating any difficulty in settling our problem so was neither upset nor rude when I asked the once helpful people at Bathtub King to fix something that they broke during the reno. I was surprised to find that they turned very angry and resentful, and although they have agreed to pay for the repair that is now needed I was made to feel I was being inappropriate and should be ashamed for asking them to stand by their work. I would not recommend Bathtub King to anyone after this experience and warn others that should any issues arise, do not expect them to remain friendly and professional.